CerebralReviews of cerebral.com

For the first time in my life I felt validated by my provider. I was nervous about talking to a stranger about things that affect my life like this, but Jordan made me feel very comfortable, I didn’t feel judged, and I feel like maybe I can actually function normally for the first time… well…ever… I’m so hopeful.

Through Cerebral, I was made to wait a month for an appointment because they have so few openings with any clinicians in greater Phoenix. They bill $99 or more per month even if they have no room for you in their schedule! Then the selected clinician was a no-show for our appointment on August 26. I told Cerebral right away, but instead, Cerebral charged ME a no-show fee on top of the monthly bill for services-not-provided. There is no way to reach the clinician directly, and Cerebral has no apparent human support -- all responses thus far have been automated. Now I have to schedule another appointment one month out? Paying the monthly fee so that I can be no-showed, fraudulently billed, and impolitely ignored?

LAUREN is awesome!

Prescriber was very straightforward, answered all my questions and concerns. Very nice gentleman.

i began with cerebral once ahead shut down. at first they were helpful and then when i had to meet with my prescriber the tone changed. unbeknownst to me i had been approved for my last prescription from ahead 12 days earlier and the prescriber meeting was to discuss medication. not only was my dosage that was previously prescribed critiqued by my provider, i was also charged for a refill before i even received medication! they keep records of who gets prescriptions filled etc, so when i asked why i had been charged and when my medication had been sent the prescriber asked if i was illegally pill farming. with that question i decided to stop using cerebral. i told my provider that i would quit the service and she consented. months go by with NO EMAILS and when i finally received a message, it was to inform me that my “current provider” had left cerebral. i went into the portal to check and found out they had been charging me every month for $176.95. never was asked if i had medication, never asked to confirm shipping. i opened a ticket, i tried customer support and even emailed the contact for my “mental healthcare”. no one resolved this and after roughly 600$ down the drain i got NOTHING. DO NOT USE THESE PEOPLE.

My whole experience with cerebral has been really uplifting so far. I personally struggle with allowing myself to seek help and open up about my vulnerabilities. Since I’ve been with cerebral, I’ve never felt pressured or uncomfortable with sharing and felt that i could get the help that i need. The chats are super helpful and everyone is so kind and patient. They very much individualize your experience and don’t make you feel like a number. I’ve had some really great providers on here and I’d recommend this service to anyone who wants to try and seek help.

Kristen is relatable and super supportive. She put me at ease. She made me feel like I made the right choice to begin therapy.

Jacqueline was very kind. She took the time to answer my questions about medications, and was really caring, and was thorough. Thank you Jacqueline!