CerebralReviews of cerebral.com

I love cerebral and the providers the only issue I have is how long it takes to get a response back from anyone when you have a question or an issue.

Update: They reached out to me and actually looked into my claim. They acknowledged that my appointment was canceled for no reason and understood my frustration. They did end up refunding the whole amount I paid … just waiting for it to go through. Please use another service! I was patiently and happily waiting for my appt which was weeks out but I was ok with that. The day I signed up, I entered in my insurance information and it wouldn’t take it. So, I paid for the introductory rate they were offering and thought once the plan was set up, I could try my insurance again but was totally ok if I had to pay out of pocket for this service. The day before my long awaited appointment, the service cancels it and ABSOLUTELY no explanation as to why. I request to cancel my subscription because they have not and are not able to provide the services I paid for but they say “ As outlined in our Terms & Conditions, which all our clients agree to during registration, there are no refunds granted regardless of whether any services were utilized. We’re a subscription-based service, so clients are paying for access to all our services and features.” So basically, pay them all you want for a service you are expecting, they don’t have to provide you with any of their services and still take your money! That to me is highway robbery! Taking advantage of people who are desperately seeking out help … lure them in with a promise, don’t fulfill their part and take off with your hard earned money. Hmmmm, why aren’t people who run this company in jail??? 🤔 I highly suggest a bunch of people who have been ripped off by them get a lawyer! Their “terms and conditions” should just say “You agree to not get any services from us while we continue to charge you”. At least that would be honest.

Good job keep it up

Cerebral is a rip off. They charged me $325 just for me to find out there were no therapists available- how can they charge for a service they can not provide. I requested cancellation and then got charged again. When I tried to call to talk to someone to get this taken care of there are no live people available. So far I have lost $650 for nothing.

hmmm. i don’t fully agree with my counselor’s approach. i was diagnosed with ADHD via an online assessment… ADHD is both the most over/misdiagnosed AND under diagnosed neural deficit. so i don’t think it is appropriate to fullllly rely on this game of 20 questions as the most accurate diagnosis. when meeting with the provided counselor, i should be getting further assessed and i should be answering QUESTIONS about MY experience and MY diagnosis. rather than being TOLD i am not “normal.” and trying to assign me an identity and compare it against a “normal” brain. i think some more appropriate terminology would be “neural typical” and “neural divergent” rather than straight up saying i am “not normal.” like you don’t even know annmnnything about my symptoms, my diagnosis, or if i’m inattentive or hyperactive and you never asked about my lifestyle, and what else i am doing to manage my ADHD. you should be ASKING me QUESTIONS to know about MY experience before you just TELL me what you think my experience is. also, of course you guys don’t want anyone to know this because you are paid to keep people medicated, but ADHD symptoms can totally be outgrown through extensive development and exercise of the frontal lobe done achieved through meditation, therapy, treatment, and lifestyle.

I'm rating Cerebral two stars based solely off the fact that the NP I had was nice, timely, and communicated well with me during our appointments. However, communication with Cerebral's support team is horrible. I had an appointment at the beginning of this month where my provider was continuing my prescription for a non-stimulant medication, and had to wait about a week to get prescriber issues resolved. Normally, that wouldn't be a huge deal. However, stopping an antidepressant cold turkey kind of sucks and I ended up feeling worse mentally than I did before I started cerebral for about a week while I adjusted to not taking my medication anymore. I'm currently in the process of cancelling my subscription because I'm switching to a different service that's a bit pricier but you get what you pay for. Also, I haven't even seen an actual counselor yet because they cancelled a week before the appointment, and then I had to change counselors because they left Cerebral, and then I had to reschedule. So it seems like they just expanded their company too quickly and didn't have the staffing to manage an influx of patients. I might come back in a few months to see if they've worked out their issues.

I unwittingly signed up on the website. I did not receive any services, however Cerebral still takes seventy five dollars out of my account.

Thank youu so soo much! I live in Nebraska, just had my first appointment today, paid for and subscribed for the services on the 29th of December, and I picked up my Adderall prescription today! Finally diagnosed with ADHD and my prescriber was so easy to talk to! My next appointment for my care counselor is tomorrow, but so far it's all been great. 10/10 I don't know how it's going in other places, I did research to confirm they could for sure prescribe the medicine I need in my state, so make sure you do that prior to signing up.