CerebralReviews of cerebral.com

I have had many counseling sessions since April 2021, and I am very pleased with the results. My counselor and prescriber are easy to talk with, and I am happy to be able to affordably get the help I need.

Affordable and easy to use.

Cerebral has made receiving mental health care much more approachable and accessible. One piece of constructive feedback: make the button to make an appointment easier to find and use.

I was apart of this for about seven months and had at least four different providers. Every provider did not seem to read previous notes in my case as I had to go through the same questions each time I switched providers. Each provider would alter my medications then leave without explanation. There is no communication about treatment planning. The final straw was when they decided to cut off insomnia medication “cold turkey.” There was no discussion about this happening. They also sent the wrong dosage of my medications to my pharmacy constantly. I would not recommend using this company at all

Cerebral has been great! My provider and counselor have been amazing and getting my medication sent to my door is so convenient. I have had a huge improvement in my mental health. My counselor is always there to cheer me on and talk about techniques I can use to help.

Pretty much scam advertising. The "prescriber" dr appointment that is not immediate once you are already charged (had to wait 2 weeks) cannot actually prescribe and tells you they can escalate your appointment to another doctor but you have to wait for someone to contact you to make another appointment. Absolutely horrible thing to do to people that need help. I am grateful my situation is not severe, I am very concerned for those seeking help for more severe mental health issues.

I was so excited to get this service as I don't have a primary care provider currently and am struggling with my anxiety and ADHD without a doctor. I paid for my month, set up an appointment way in advance, and waited. The day of my appointment, the provider cancelled on me just a couple hours beforehand. I'm a full time student with an insane schedule and needed to see someone the day I'd scheduled for. I reached out and asked to be put with someone else. When they refused to get me in with another provider, I requested to cancel my subscription and be refunded, since I'd received zero care. I was told that was fine, and I could request a refund when I cancelled, so I went through with the cancellation. AFTER cancelling and closing my account, customer service refused to refund me, citing their user policy despite being told I'd be refunded. I obviously would have just taken a single appointment for my money if they had not said I'd be refunded. This company is a scam.

It is hard to get consistent service or keep in contact with your provider. The customer service is extremely unhelpful. Went through two agents to fix my issue and none of them listened to actually help. Their app also has bugs frequently making it impossible to schedule with your doctor.