Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Andrea R.
My therapist is absolutely amazing. I've wanted to get into counseling for a while to help with the management of my stress, but the process of finding a therapist in itself is stressful. Finding time to see a counselor is hard in my extremely busy work week. Cerebral allows me to see a therapist during my lunch break without taking time off from work. I'm in love with this program.
Emma Lyn N.
I have been trying to reach my provider and therapist for a while now with no response. Not only was I given a provider that was not licensed in my state, but I was then given no choice for my new provider. My new provider's schedule is not compatible with mine at all and even though I have emailed about availability, I have not received a response. I had to wait weeks for my first appointment with my therapist, but the link wasn't working. I emailed, called, and messaged my care team and received no response. I am still being charged even though I have received zero of the services I am paying for. Not only are the workers apparently incapable of responding to messages or phone calls, but they cannot even seem to handle basic information such as my name and which state I am in. My care team has referred to me with the wrong name, which is different from the name on my account, payment, etc., and they gave me a provider who is not even legally allowed to see me due to my location. Absolutely terrible, waste of time, waste of money, would never recommend to anyone who actually wants to speak to their therapist. And before Cerebral reaches out with their phone number and email and to contact them-- how do you think I called you? And emailed you? I already tried that number and email address with no response. Do better.
Reply from CerebralSep 8, 2021
Hi there, this is Rachel with Cerebral. Thank you for taking the time to share your feedback and experience with us. I am so sorry you may not have had a positive experience with Cerebral. It's understandable that this may have been frustrating. This certainly is not the standard we hope to set for our team. Nevertheless, we thank you for sharing your experience, so that we can work to improve our services. We would like to take some time to see how we may repair your trust in Cerebral. To get in touch you can give us a call at (415)403-2156 or email us at [email protected] and ask for my colleague Stefanie directly. Please let us know how we can best support you in this process. We hope to hear from you soon. Kindly, Rachel T. Cerebral Coordinator
Helen D.
Wonderful service will recommend
Paul M.
Switched both therapists on me twice. Kind of hard to get things done when cant get to know my therapists.
Reply from CerebralSep 7, 2021
Hi Paul, this is Rachel with Cerebral. I appreciate you taking the time to write in your feedback. I'm so sorry to hear you've encountered some challenges while trying to utilize our services. Our goal is to ensure all our clients have access to high-quality, affordable, and reliable mental healthcare. So I apologize that we've fallen short of these goals in this instance. I'd be happy to offer you our assistance in improving your experience and helping Cerebral work better for you. Feel free to reach out as a response to this email or by phone at (415)403-2156. Please let me know how I can continue to support you through this process. I look forward to connecting with you soon. Warmly, Rachel T. Cerebral Coordinator
Brittany D.
Natalie is an amazing doctor. She makes me feel comfortable to explain myself and how I feel. I schedule the appointment through the app, accept the call when it’s time and pick up my meds at the pharmacy that same day. Very simple and convenient. I 100% recommend this app.
KM
Not easy to contact and not very helpful
Reply from CerebralSep 7, 2021
Hi there, this is Rachel with Cerebral. Thank you for taking the time to give us this valuable feedback. We appreciate being able to learn more about your experience with Cerebral. I'm truly sorry to hear you didn't receive the support you were looking for. I apologize for any challenges you may have faced while trying to utilize our services, and I'd like to see what we may be able to do to improve your experience. Feel free to reach out as a response to this email or by phone at (415)403-2156 and ask for my colleague Stefanie directly. Please let us know how we can continue to support you through this process. We look forward to connecting with you soon. Warmly, Rachel T. Cerebral Coordinator
customer
I love cerebral. I'm very happy that I found this service.
jonrevis1985
In trying to schedule a follow up appointment but every date is always grayed out with no availabilities listed. *Udpate* Tried calling after waiting in hold for 45 minutes clearly during business hours I was forwarded to a voice message system and was told someone would call me back with 24 hours
Reply from CerebralSep 7, 2021
Hello Jon, this is Rachel with Cerebral. We appreciate you writing in your feedback. I'm truly sorry for any inconveniences you may have faced while trying to utilize our services. We strive to make sure all our clients feel supported and have access to reliable care. So we'd like to take the time to make this situation right. Please don't hesitate to reach out by email at [email protected] or by phone at (415)403-2156 and ask for my colleague Stefanie. We hope to hear from you soon. Kind regards, Rachel T. Cerebral Coordinator
