Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Molly Katherine T.
I have been using Cerebral since April 2021 and my time has been fantastic. I originally signed up after having some frustrations with my former therapist and the way she treated me. Cerebral allowed me to find my current therapist within a short amount of time and he’s been nothing short of amazing and helpful. I’ve definitely felt some changes from a situation I’m in that was taking a toll on my mental health. I plan to be around for some time!
Randa K.
Service was not transparent. The plan that I asked for was NOT the plan that I was given. I immediately noticed and tried to cancel within 20 minutes of "purchase". I successfully cancelled the day after but was not granted a refund, even though I never used any of the services. They make it VERY, VERY difficult to cancel as a cheap way to make money. Customer service is all automated. Absolutely awful.
Reply from CerebralAug 22, 2021
Hi Randa, Thanks for writing in. I sincerely apologize for any confusion regarding the pricing structure for the subscriptions that we currently offer. We aim to provide affordable, high-quality mental health care for all of our subscribers, and we are constantly working to improve our services so that we can deliver excellent care. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience. Please feel free to contact me at (415)403-2156 or [email protected]. You may contact me personally for any further assistance, and I'd be glad to help however I can. Looking forward to connecting with you. Best, Stefanie H. Cerebral Coordinator
Stephanie N.
Cerebral was awesome. They actually listened and spent time with me! Would highly recommend!!
Alejandra M.
Cerebral has been extremely helpful for my mental health. Since starting treatment, I feel again. I feel in control of my responses and my thoughts. I feel optimistic to move forward with my life in a positive way which I had not felt in a long time. Cerebral staff is extremely understanding and are always available to answer any questions or concerns I may have. Being able to meet virtually is a wonderful asset due to my schedule. I appreciate Cerebral so much!
Paul W.
I know longer wish to do business with anyone especially a mental health care provider to put money before the patient. All you had to do is ask instead you decided to take it with out my knowledge. Bad idea.
Reply from CerebralAug 22, 2021
Hi Paul, I want to thank you for taking the time to share this helpful feedback about your experience with Cerebral. We're constantly working to improve our services here at Cerebral, and we sincerely apologize for any inconvenience you may have recently met with using the services. If you would be willing to speak further, I'd like to see how I can assist. Please feel free to contact (415)403-2156 or [email protected] and ask for me. Best, Stefanie H. Cerebral Coordinator
Alison M.
Refilling my prescription has not been great. I’ve chatted with people and takes 8 hours to get a response. Still no refill
Reply from CerebralAug 22, 2021
Hi Alison, My name is Stefanie, a Coordinator at Cerebral. I want to thank you for taking the time to write in with this feedback. I am sincerely sorry to hear that you have had this difficulty and would like to offer myself as an additional point of contact for you to ensure that you get the care that you need. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral. Please feel free to contact (415)403-2156 or [email protected] and ask for me directly. I'm happy to assist however I can. Best, Stefanie H. Cerebral Coordinator
Kristin
Too expensive with no help from a provider as needed. Unable to schedule follow up with prescriber. False advertising when it came to the cost. Very unsatisfied.
Reply from CerebralAug 19, 2021
Hi Kristin, This is Stefanie from Cerebral, and I want to thank you taking the time to share your feedback with us. We apologize for any difficulty you've met with scheduling your recent care appointments. We also know that cost plays a factor and we are actively working on ways to provide affordability and to improve access to high quality mental health care. If you would be willing to speak further, I would appreciate the opportunity to learn more about your experience with Cerebral and help to mend the situation however I can, including assisting you with getting your follow-up appointments scheduled. I can be reached at our support line at 415-403-2156 or by email at [email protected]. I'll be looking forward to connecting with you soon. Kind regards, Stefanie H. Cerebral Coordinator
S from I.
Everyone I have spoken to or worked with at Cerebral has been professional, courteous, and knowledgeable. With their attitudes and professional demeanor, you can tell they truly want to help you.
