Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Stacey M.
Thank you so much for your caring and understanding it was/is so very much appreciated!! Please feel free to share this with anyone you like. You are truly one of the easiest people to talk to at one of the absolute lowest points in my life!!
Diana S.
There has been events in my life in the last five years that just came the a head and I did know how to handle them. Kelly Greene is my therapist and she has been helping me ways of dealing with anxiety and depression.
Sirena Lea H.
So I originally rated them 3 stars, my complaint being that the service is a little overpriced for the short, monthly sessions you get. I liked the convenience but the limited counseling for $85 a month was disappointing. That was my honest opinion of the service. Cerebral reached out to me and did apply a discount to my account but then also proceeded to ask me to remove my review because my circumstance was rare and they understand how it can be "financially burdening". It was very patronizing and inappropriate. I don't understand the point of having a review system if the company is basically going to shame me in to changing my review because they don't like my opinion. You think 30 minute monthly sessions over the phone is worth $85? Great. You pay it then. I can get full length, 60 minute sessions with a licensed therapist for $80 a session with my insurance. I wanted the convenience of not having to go to an office but I guess I'll just have to make time in my schedule to get proper care. Thanks, Cerebral! Hope you like my updated review.
Reply from CerebralAug 7, 2021
Hello Sirena, We appreciate you taking the time to share your feedback. I'd like to sincerely apologize for the difficulties you faced with utilizing our services. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. In any event, I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warmly, Lindsey M
Lost and F.
I have been struggling with ADHD for my whole life and didn't begin to realize it until I started doing research for my daughter. Since I started suspecting I had ADHD, I spent a while trying to figure out how to get an assessment without spending a fortune. Just to be sure I wasn't totally off base, I did a free online assessment which did not lead to a diagnosis but did tell me I had severe ADHD. This led me to approach my former GP who did not refer me and instead shamed me for having had a kid, literally saying, "Some people shouldn't have children." I was afraid to approach anyone else, never wanting to be in the position to be told that my struggles in my professional life and as a parent were due to a character defect, with no treatable cause. Since then I have read that people with ADHD often suffer from low self-esteem because of the high frequency of ignorant comments like this one I received from my GP. My ADHD got so bad, I began to think I had early-onset Alzheimers. I felt totally lost. I couldn't prioritize, I was losing things all the time, and I felt like I was swimming in my head. I saw an ad for cerebral and was on the fence about it until a neighbor told me she had joined and had a good experience. The assessment was easy and quick and the monthly membership is totally reasonable. And yes, I was diagnosed with severe ADHD. I was able to get the medication I needed and the care team has been responsive to my needs. If you are on the fence, I suggest giving it a try. It has been life-changing for me. I can't say enough how grateful I am for the compassion, dignity, and professionalism my team has shown me. I truly believe this care model is the future of medicine.
Cass
I had a good experience. Just wish that it was more clear when I signed up that it wasn’t therapy.
Patricia A.
It's too pricey for the once a week scheduling especially when you request to have more assignments and resources and the therapist doesn't really send you anything that you can't find on Google
D.
Absolutely love the platform of cerebral. It was also so relieving to finally feel heard about my symptoms. I’ve been struggling for years with anxiety and depression with little improvement and all the effort… and thanks to cerebral I know now it’s Bc I don’t have anxiety and depression…. I have ADHD! With the correct diagnosis and regimen I truly feel I have finally like me, and able to live my best life! Thanks so much! I have literally recommended to anyone who will listen! Haha
Tori L.
I was able to get diagnosed and medicated ASAP. The lady I meet with once a month has been very helpful with setting short and long term goals and the steps to achieve these goals.
