Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Kayla
I have had nothing but excellent and affordable mental health care through Cerebral. Just when I thought all hope was lost, I stumbled upon Cerebral. I would highly recommend Cerebral to anyone looking for mental health services!
Rachel B.
My new medication is working but I don’t feel I’m receiving constructive therapy or even talking about what I need to “unpack.” All my therapist has done is ask me about my self-assessment results and then send me resources to read. This doesn’t seem like a good value to me when I can google articles myself for free.
Reply from CerebralJul 6, 2021
Hi Rachel, We appreciate you taking the time to share your feedback. I'm sincerely sorry to hear that you had this experience while utilizing our services. I know that this must have been challenging to face when you took a big step by reaching out to us for support in the first place. Please know that we are committed to supporting you in every way possible, and we absolutely want to do what we can to make this situation right. In any event, I wholeheartedly hear your concerns and want to take some time to address the challenges you faced. Please feel free to reach out to our support line at (415) 403 - 2156. We are here to support you in every way possible and we will do everything within our capacity to improve your experience with Cerebral. Warm regards, Stefanie H. Cerebral Coordinator
Ryan B.
I began cerebral few months ago and they are amazing. My prescriptions are sent to my house and saves me time and money. They were very quick to respond when I needed questions answered. The video visits are stress free and very helpful. Out of all the programs out there I am so glad I chose to try Cerebral. Not disappointed at all and recommended highly to anyone who wants to feel better.
NICHOLAS
I love the service. The only thing I would like is to be able to speak with my counselor at least twice a month for the price I pay. Other than that you all are doing great and I’m beginning to feel better
Alana E.
There's been all kinds of issues with this service. From only having two choices in counselors when signing up, to figuring out how to change counselors after just one visit with that counselor, to having my new counselor being changed out for someone else because my new counselor wasn't available in my area, and lastly to my big-name insurance company having issues paying out the Cerebral bills and sending me the check to fix it with Cerebral, it hasn't been an easy time. Additionally, I never asked for medication, I specifically defined how I wasn't interested in starting medications, and of course, I get sent medications I don't want. In the Care Counselor (or whatever) initial interview, the counselor semi-railroaded me into semi-diagnosing me as Bipolar. I am not Bipolar, there is nothing wrong with being Bipolar, but it felt very rushed and forced on me. I didn't need Bipolar medications, I just needed to talk with someone and start CBT again. Additionally, after calling the support team and having a someone cancel the medication part of my subscription while I get the billing figured out, I have been sent two more boxes of medications. How does that make any sense?
Reply from CerebralJul 3, 2021
Hi Alana, We appreciate you sharing your feedback about your experience with Cerebral. It is disheartening to hear that you were not satisfied with our services, and we sincerely apologize for any challenges you may have faced. I'd like to see what I might be able to do to make the situation better and to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warm regards, Stefanie H. Cerebral Coordinator
Jacob S.
For those of you who don’t know, Cerebrals policy’s prohibit their doctors from prescribing any medication that’s a controlled substance. Therefore, they only will prescribe harsh brain drugs like SSRIs, which, in some cases, are not welcomed, or wanted. While they can prescribe also an antihistamine, you can usually get those over the counter. My review is that they are a big waste of time, and money. If you allow fear of government monitoring to prohibit you from being a genuine doctor, you get reduced to nothing but a big pharma SSRI pill pusher. EDIT 7/7/2021 Cerebral trying to get trustpilot to take my review down. However, they still never changed their policy of not prescribing controlled substances such as valium or klonopin out of fear of government monitoring. Rather, they still choose to embrace a policy that pushes SSRI/SNRI and other, mediocre medicines on their customers and should be publicly shamed for doing so. It's not a genuine experience. Therefore, the review stays until their undoing.
Reply from CerebralJul 2, 2021
Hi Jacob, Hi there, I am sorry to hear that we may not have been able to better support you. As a telehealth provider, there are some restrictions to the care we can provide. Ensuring the safety of our subscribers is a priority in the care provided here at Cerebral. It is ultimately up to the discretion of our prescribers to determine which medication is appropriate to prescribe on a case-by-case basis, but several of our subscribers do benefit from controlled medication. In any event, I want to thank you for taking the time to share this experience. I would also like to see if there is anything I can do to help. Please feel free to reach out to (415)403-2156 or [email protected], and I am happy to assist in any way I can. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator
michelle brady C.
everyone I have worked with so far has been really attentive and ready to find the right path for me! it doesn't hurt that it's also super affordable, with lots of options to fit your budget.
Serethiel
I've been using Cerebral for a month now. I was matched with an amazing therapist. Her availability is somewhat limited though so if I was not able to work with her schedule, I might have need to switch therapists. My therapist is able to recommend activities and worksheets that I can access through the app. This has allowed me to learn about some helpful concepts on my own throughout the week, and some of the exercises have been helpful to do during the sessions. My prescribing psychiatrist wasn't super friendly, but she answered all my questions about the medication she prescribed. My coordinator was helpful in answering questions I had about the service and questions I had about my medication, which I had forgotten to ask the psychiatrist. The app is also great and easy to use. Unfortunately, the language they use to talk about their services is a little deceptive. They make it sound like your medication is included in your plan, but the cost of the medication is not included. Shipping is included, but the medication is on top of what you pay monthly.
