Cerebral Reviews | Read Customer Reviews of cerebral.com

Cerebral Reviews | Read Customer Reviews of cerebral.com

Cerebral reviews

5,239 approved reviews, newest moderated first

JC
Apr 2, 2021
Friendly team, overall ok
People are very nice and try to be helpful but there is often confusion, miscommunication and delays with medication.
Reply from CerebralApr 5, 2021
Hello, I appreciate you sharing a bit about the difficulties you have faced. I apologize if you have faced any trouble in utilizing our services. I can see how this may have been a frustrating experience. I would like to take some time to see how I can repair the situation. Please feel free to contact me at (415)403-2156 or [email protected] and ask for me directly. I look forward to helping in anyway I can. Warmly, Molly V.
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Hope
Apr 2, 2021
I have only had one appt with my…
I have only had one appt with my therapist. Once a month meeting are not enough for me. It feels pointless. I am going thru a real rough time and I am not getting enough from a 30 min, once a month meeting. I really need talk therapy more
Reply from CerebralApr 5, 2021
Hi Hope, Thank you for taking the time to share this experience with us. We hope to provide access to quality mental health care, and I apologize that we may not have supported you in the way you needed. Nevertheless, this feedback is incredibly useful as we work to improve our services. I would like to connect with you to learn more about your experience and how we at Cerebral can improve. Please feel free to give me a call at (415)403-2156 or email [email protected] and ask for me directly. I look forward to talking to you. Best, Molly V. Cerebral Coordinator
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Pete
Apr 1, 2021
Service met my needs just right.
Service met my needs just right.
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Martin A.
Apr 1, 2021
Excellent service
Excellent service. All of the staff seem genuinely interested in helping and are easy to reach and quick to respond. I think this will be a service I will use for a while and I would highly recommend trying it out.
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Valerie H.
Mar 31, 2021
Scam
Cerebral was working great for my son and they just canceled his account with no warning and no communication.
Reply from CerebralMar 31, 2021
Hi Valerie, Thank you for writing in about your experience. I am sorry to hear that you and your son may have faced some difficulties when utilizing our services. I can see how this would be incredibly frustrating. I would like to take the opportunity to look into the matter and see how I can help. Please reach out to (415)403-2156 or [email protected] and ask for me directly. I am happy to help and I hope that I can help repair your trust in Cerebral. Best, Molly V. Cerebral Coordinator.
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Janis
Mar 31, 2021
Great therapy but issues with meds
I love my therapist. But it’s been hard getting medications from my provider or getting updates/changes to my medications. If the meds weren’t an issue, I’d probably give Cerebral 5 stars based on quality of and easy access to therapy
Reply from CerebralMar 31, 2021
Hi Janis, I appreciate you taking the time to share this feedback with us. I am happy to hear you've found a supportive environment; however, it is disappointing that you've faced some difficulties utilizing our services. I can understand your frustration here. I would like to take the opportunity to learn more about your experience, the good and the bad, with us. Please feel free to reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Kindly, Molly V. Cerebral Coordinator
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Michael D.
Mar 30, 2021
One always has some anxiety when…
One always has some anxiety when changing support groups. My first experience was wonderful. Looking forward ri my next meeting.
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Theresa
Mar 30, 2021
My provider was great
My provider was great. The meds were lost in the mail for five days, so that was not so great.
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