Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Sb
This service really wasn’t for me. I had a bad experience with my provider and medication management but my counselor was great. Depending on your needs this could be just what you’re looking for. After voicing my concerns about the problems I had, a rep did follow up with me and make an earnest effort to help me feel better about them.
R.R.
Trying to navigate mental health is a struggle, not being able to get answers to questions within 24 hours adds to this struggle. I had questions about medication, charges on my account and a cancellation of a therapy session...making my struggle more real;( I still have not received answers it’s been 1 week.
Reply from CerebralJan 12, 2021
Hi R.R., Thank you for taking the time to share your feedback. We would like to get in touch with you to help resolve some of these concerns and provide you with a seamless experience utilizing Cerebral's services. Please know that we are wholeheartedly striving to improve access to high-quality mental health care. If you would like to reach out to our support line at (415) 403 - 2156 and ask for me directly, I would be more than happy to assist you in every way I can. Kind regards, Shane
John Weber I.
Appreciate the attention to details and interest and reference materials that the counselor has provided me to help with things. look forward to the session even though my counselor is across the country.
Misty E.
Everything has been good so far. I like everyone I’ve spoken with and it has all been easy and convenient. My only reason for taking away a star is because the meds said 3-5 days for shipping and it took 3 weeks!
Emma Rose C.
I still have not received a therapy appt and my medication was a giving me side effects.
Reply from CerebralJan 11, 2021
Hi Emma, We appreciate you taking the time to share your feedback. Please note that we are here to answer any and all medication concerns you may have. If you would like to reach us at (415) 403 - 2156 we can work to get your concerns resolved in a timely manner. If you would like, I would also be happy to assist with scheduling time to meet with a therapist. Please feel free to reach out via phone or email ([email protected]) at any time. Kind regards, Shane
Ian
Overall, Cerebral is a great platform and service. The staff are all top-notch! My issues are mainly the cost. It is incredibly expensive and unsustainable and will need to cancel it this next billing period. My second issue is the 30 day supply of medication. As someone suffering from anxiety, coming close to running out of medication each month doesn't help and larger prescriptions would be beneficial. Additionally, while the medication packaging looks nice, it's incredibly wasteful.
Kristina
Professional and a great value / service when you don’t have insurance
Samantha C.
I just like the overall service. Wry helpful in anyway they can.
