Cerebral Reviews | Read Customer Reviews of cerebral.com

Cerebral Reviews | Read Customer Reviews of cerebral.com

Cerebral reviews

5,239 approved reviews, newest moderated first

Elaine B.
Jun 8, 2023
If I could give 0 starts I would.
If I could give 0 starts I would. I paid for a month, met with my therapist and he immediately told me he was going on vacation for 10 days. Found another therapist, but the second session he was a no show.
Reply from CerebralJun 9, 2023
Thank you for taking the time to share your feedback. We apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at [email protected] directly for further specialized assistance. We look forward to hearing from you.
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Michael W.
Jun 7, 2023
Great job
They did a great job
Reply from CerebralJun 7, 2023
Thank you for taking the time to leave such a positive review of Cerebral. We are delighted to hear about your experience and appreciate your kind words. At Cerebral, our team works tirelessly to provide exceptional service and ensure that every client has a memorable experience. It is incredibly rewarding to know that our efforts have made a positive impact. Your feedback serves as a great motivation for us to continue striving for excellence. Once again, we would like to express our gratitude for your glowing review. If you have any further questions or need any assistance, please do not hesitate to reach out to us. We are always here to help.
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Janine
Jun 5, 2023
Off to a wonderful start
I’ve only had my initially intake thus far, but Taylor was incredibly kind, patient, empathetic, and let me take my time sharing my story and my pain. I’m also a therapist, and I deeply appreciate how she built safety and security within such a short period of time
Reply from CerebralJun 6, 2023
Thank you for taking the time to leave such a positive review of Cerebral. We are delighted to hear about your experience and appreciate your kind words. At Cerebral, our team works tirelessly to provide exceptional service and ensure that every client has a memorable experience. It is incredibly rewarding to know that our efforts have made a positive impact. Your feedback serves as a great motivation for us to continue striving for excellence. Once again, we would like to express our gratitude for your glowing review. If you have any further questions or need any assistance, please do not hesitate to reach out to us. We are always here to help.
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Austin
Jun 3, 2023
I am so grateful for Cerebral
I am so grateful for Cerebral! For years I went without the mental health treatment I needed because I can’t afford health insurance, thanks to Cerebral I could get the help, it’s very affordable! A few months into my medication I started to feel like a normal person. It’s so easy and convenient to use.
Reply from CerebralJun 6, 2023
Thank you for taking the time to leave such a positive review of Cerebral. We are delighted to hear about your experience and appreciate your kind words. At Cerebral, our team works tirelessly to provide exceptional service and ensure that every client has a memorable experience. It is incredibly rewarding to know that our efforts have made a positive impact. Your feedback serves as a great motivation for us to continue striving for excellence. Once again, we would like to express our gratitude for your glowing review. If you have any further questions or need any assistance, please do not hesitate to reach out to us. We are always here to help.
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Elisa O.
Jun 3, 2023
I was super skeptical…
I was super nervous and skeptical before I signed up, but did it anyways because I was pretty desperate to talk to someone about my situation. I immediately got to pick a therapist and scheduled an appointment for the same day. I was worried it wouldn't be a good fit or that it would feel like liw quality care, but she is amazing. Its been no problem getting appointments and she is very available and quick to respond. I'm so thrilled to have found someone who seems genuinely invested in helping me.
Reply from CerebralJun 6, 2023
Thank you for taking the time to leave such a positive review of Cerebral. We are delighted to hear about your experience and appreciate your kind words. At Cerebral, our team works tirelessly to provide exceptional service and ensure that every client has a memorable experience. It is incredibly rewarding to know that our efforts have made a positive impact. Your feedback serves as a great motivation for us to continue striving for excellence. Once again, we would like to express our gratitude for your glowing review. If you have any further questions or need any assistance, please do not hesitate to reach out to us. We are always here to help.
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Beth
Jun 3, 2023
Try it!
Cerebral makes it more easily accessible to show myself self-care. It’s so much easier to make the time. A busy schedule cannot be an excuse to neglect mental health. My clinicians have been kind and thoughtful.
Reply from CerebralJun 6, 2023
Thank you for taking the time to leave such a positive review of Cerebral. We are delighted to hear about your experience and appreciate your kind words. At Cerebral, our team works tirelessly to provide exceptional service and ensure that every client has a memorable experience. It is incredibly rewarding to know that our efforts have made a positive impact. Your feedback serves as a great motivation for us to continue striving for excellence. Once again, we would like to express our gratitude for your glowing review. If you have any further questions or need any assistance, please do not hesitate to reach out to us. We are always here to help.
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Chan
Jun 3, 2023
It’s helped me a great deal!
It’s helped me a great deal! I have a wonderful clinician that found the right medication for me, and although it took a few counselor’s to find the right match, I’m so happy with the counselor I have now and very happy the progress I’ve made.
Reply from CerebralJun 6, 2023
Thank you for taking the time to leave such a positive review of Cerebral. We are delighted to hear about your experience and appreciate your kind words. At Cerebral, our team works tirelessly to provide exceptional service and ensure that every client has a memorable experience. It is incredibly rewarding to know that our efforts have made a positive impact. Your feedback serves as a great motivation for us to continue striving for excellence. Once again, we would like to express our gratitude for your glowing review. If you have any further questions or need any assistance, please do not hesitate to reach out to us. We are always here to help.
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Ashley N.
Jun 3, 2023
Bad experience, unorganized company, charges after cancelling
My partner and I both tried Cerebral in 2022 and had a bad experience. It was nearly impossible to get a counseling session or therapy, their chat option is basically useless, and most of their experts do the bare minimum to help you. It doesn't seem like working there is a good experience either. Nearly a year after cancelling, however, my partner continues to be charged. Today he was charged nearly $750 despite having cancelled over a year ago
Reply from CerebralJun 6, 2023
Thank you for taking the time to share your feedback. We apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at [email protected] directly for further specialized assistance. We look forward to hearing from you.
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