Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Charles
Hi! I have to say, I was apprehensive about therapy. My whole life I’ve been trying to avoid but, I finally did it and I have to say it’s a good decision. It allows me to understand what’s going on and what actions I need to take. I can’t urge people enough to get the help they need. I also have to say, the platform Cerebral is amazing. It’s easy, intuitive and makes for a pleasant experience. Thank you Cerebral
Lisa
Shelly shawarma has made my experience very positive. She gives me helpful tips and is so kind and sincere, yet she challenges me.
Sarah J.
Granted it’s a great app for easy access to prescriptions and a provider to figure out what you need, but my issue lies in the fact that I couldn’t log into my account to cancel. What made it even worse is that the subscription came out the day before I was able to call to cancel it. And put me out a lot of money that I needed since I’d recently been laid off. And honestly anyone you reach via the cerebral phone lines aren’t much help either. At some point I’m going to reach out for legal advice to figure out what to do because now I can’t even afford to get groceries for the next two weeks.
Reply from CerebralApr 3, 2023
We appreciate you sharing this feedback with us. We would like to do what we can to help you and ensure that we are being receptive to your needs. You can reach us at [email protected] and we'd be glad to assist however we can.
Catherine V.
With small children it’s difficult to make it to doc appointments for myself! Cerebral’s therapists are real people who ask questions, follow up and are knowledgeable about medications and side effects. They actually care and are available when YOU need them. The best part? Medications sent to your door, no more trips to the pharmacy. It’s perfect for busy parents or those who travel often for work.
Brittany B.
I just had my first appt with my dr and she is absolutely amazing! She actually listened and cared and truly seems like she wants to help find the correct medicine and therapy to get me to feeling like myself again!
And She C.
The help isn't consistent. I've had a pretty decent time with my provider she's great, Even though finding the right medication has been a roller coaster she stuck with me and always shows up. However getting counseling is almost impossible. I've only had one session with 2 counselors anytime I try to meet an appointment There's always some sort of issue. And then if I get another counselor I'm going to have to repeat my trauma story all the way over again go through the same b******t and tears it's a lot. Also if you're in a 911 situation the only advice You're going to get is the generic "call the suicide hotline". I've been on this app for almost 2 years and literally have only had 2 counseling sessions. It's discouraging.
Reply from CerebralMar 28, 2023
We appreciate you sharing this feedback with us. We would like to do what we can to help you and ensure that we are being receptive to your needs. You can reach us at [email protected] and we'd be glad to assist however we can.
Brenda O.
Cerebral team have been amazing from the start. They listen. They give you great points. Make sure you are doing the work you need to do. You can always get ahold of someone.
Jenna Y.
Cerebral helped me take control of my mental health. I was matched with a counselor whom I trust and genuinely look forward to visiting with every time. I'm able to get my medications mailed to me which I really appreciate! Cerebral takes all the stress out of setting up appointments and having to travel. I can get the care I need from the comfort of my own home.
