Excellent
Based on 190 reviews
Crystal Fusion4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crystal Fusion is the leading provider of water repellent glass treatment for your windshield, warranty coverages, and vehicle appearance protection products that keep your vehicle looking like new, while giving customers peace of mind that if damage occurs, they're covered.
Crystal Fusion (cftproducts.com) has 190 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
190 approved reviews, newest moderated first
Charmaine
The claim was easy to file and the service was great.
Reply from Crystal FusionSep 19, 2025
We're happy to hear that filing the claim was easy, and our service was great. Thank you for your positive feedback; we appreciate it.
Jillian
We have had to use our Crystal Fusion warranty twice and each time it's been a very smooth experience, from the initial phone call to glass replacement. There's no long waiting period or loopholes to jump through, and customer service has been great.
Reply from Crystal FusionSep 19, 2025
We're happy to hear that our warranty process has been smooth for you. It's great to know that you've had a positive experience with our customer service. Thank you for your feedback!
Chevon T.
Crystal Fusion doesn't replace what you purchased. My Jeep came with a Gorilla Glass windshield. When it was cracked, they replaced it with an aftermarket windshield. This is like buying 10-ply tires and having a blowout, and it getting replaced with a 6-ply tire. Why do we pay for this warranty if it's not really replacing what we purchased? The price of an aftermarket windshield is less than half that of the Gorilla Glass. This is not a true warranty.
Raymond S.
Company rescheduled after waiting all day. Then the tech wasn't very experienced and had to barrow my ladder.
Rebecca Wren S.
Very good timely service
Reply from Crystal FusionSep 19, 2025
Thank you for your positive feedback!
Dana W.
The chips repaired are still visible and a small crack can still be seen. This just doesn’t give me a good feeling that it could still crack further
LK
At first I was concerned about having the new windshield treated, scheduling with the dealer, that sort of thing. The manager at Low Cost Auto Glass explained to me that they would apply the Crystal Fusion treatment to the new windshield. And they did. Even attached the decal. When I picked up the vehicle, Manager double checked the interior cleanup, it was fine. In short, I felt the vehicle was well taken care of.
Reply from Crystal FusionSep 19, 2025
We're happy to hear that the Crystal Fusion treatment and overall service met your expectations. Thank you for your positive feedback!
reindeer87068
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Reply from Crystal FusionSep 19, 2025
Thank you for the 5-Star review!
