Chameleon GlassReviews of chameleonglass.com

Reply from Chameleon GlassFeb 3, 2025

JA contacted Chameleon. He advised that he had dropped several pieces and that ours broke. Glass breaks in specific ways. If there was an inclusion or workmanship, those breaks are smooth. When you drop or crush glass, it is jagged. The photo provided was around 20 individual pieces of glass. We warrant workmanship and materials, we do not warrant drops. I explained that it looked like the larger piece had fallen on ours, based on the number of pieces. I offered a 25% replacement coupon. JA was mad and sent us several more aggressive emails, to which I ended the thread by suggested he buy a Pyrex measuring cup at WalMart, smash it in the parking lot and then go into customer service to get a refund.

Reply from Chameleon GlassDec 26, 2024

1 Star because you only got the complimentary candy. Ok, that's a new one. Tamara, as you know because I explained it in the email, we had to stop giving away free Bic lighters and cases because of the expense after the pandemic. 2 of the 3 factories that made the cases closed, leaving one open, allowing them to triple the price. Bc's were never cheap to begin with, but they too have gone up in price. Instead of raising our prices like everyone else, we cut back where we could to try and keep out prices at pre-pandemic levels, which we have done. I don't call that 'going cheap'. Threatening to buy a knock off, probably from China, instead of a Made in USA products because you don't get enough free stuff? Thats what I call going cheap. Please return the piece to me, I would rather you did not have my work. I don't care that it is used. As soon as it is returned, I will credit your card.

Reply from Chameleon GlassOct 7, 2024

I appreciate you saying so Will, stoked you dig the piece!

Reply from Chameleon GlassFeb 23, 2024

No problem at all. Glad to be of service!

Reply from Chameleon GlassDec 28, 2023

Edit: Thanks for the name calling. I offered to address your concerns and sent you a shipping label to return the product for a replacement or a credit. Your response is to edit your review and go from a 2 star to a 1 star, and bash me personally. Ok. As I said in the email to you, I use mine everyday and have full confidence in the product. You refuse to return it or send pictures of the issue (bowl shape), so I cannot help. As you saw, your credit card failed (twice) because you used the incorrect address. The only reason I provided the information was for your own knowledge. We're not perfect, that's why I offered the credit or replacement. Again, Have a safe New Years, Mark. ********* Hi Mark, Quite a bit to unpack here. Most importantly, you never tried to make contact. I cannot do much if I am unaware of the issue you are having. Review flaming me via blind side without even trying to make contact is pretty lame. Also, you did not actually buy this from me in the first place. Your attempted order failed twice. Maybe you bought it locally or used a friends card? First, Earlier in the year, I switched the Hot Stick from Pyrex to Quartz because I had customer feedback that the 'Bic' lighters were not working as advertised. What I found was that most but not all Bic lighters work fine, but there are sooo many different lighters being used, many are garbage giveaways, not Bics. To avoid the issue, I switched the hot stick to Quartz so you can use a torch. The Bic will still work for low temp use, but, most consumers want clouds, so a higher temp/torch is a better call. I had adjusted that on other vented models but missed updating the website for the product you purchased, which is my fault. I've updated it now that you have brought that to my attention. I don't know if you used someone elses card, but the reason you were struggling to place the order (that ultimately failed) is because you need to provide an accurate address for shipping and billing. You attempted the order twice, both were declined. I am happy to provide you with the screenshots, but you already know this. Because I made a mistake on the description, I tried to pull up your order to send you a shipping label to get the piece back for training purpose. The carbon push tool wears out and needs to be shaped to push the bowl so it is identical to the Hot Stick. You indicated you had received a bowl that was not suitable for the shape of the stick. Even if you bought it somewhere else, I still warrant our work and am happy to replace it or swap it out for a different vented model if you want something more simple like the shorter Glenn's Briar (sku 143), all you need to do is follow the return process: Send it back referencing your order number. It's always best to send the requested email to [email protected] to describe your issue so I can better address it. Your call.

Reply from Chameleon GlassOct 23, 2023

BT ordered a Gigantic Gandalf. Because the GG is a very uniquely shaped product, the product information for the GG is clear to include the dimensions in RED text on the product photo and the written product description. BT sent us a very aggressive email about the GG being too big. Our standard response is the same with all customers, 'send it back clean and we will credit your card'. That was not goo enough; BT felt that we should pay the shipping back. If a product is defective, or does not perform, we send a shipping label and either credit or replace the product. If it arrives broken (glass sometimes does), or is stolen, contact Route and have them claim the shipment to receive a free replacement. Even if you ignore everything on the website about a product, you can still return it, but we're not going to pay the shipping, because we already payed for the shipping For those of you reading this, take a moment to consider a purchase from your local smoke shop. Do they take returns at all, or are all sales final? I've been to a lot of smoke shops in my 30 years in this business and still have not visited one without a sign for All Sales Final. So, since customers cannot physically review a model before purchase, we do what we can to provide easy order/easy return but we draw the line at free shipping on "I decided I did not like this" kinds of returns, that's all. We're a small, family owned glass pipe manufacturer actually making pipes here in the USA, not Amazon. Now, to address BT's reasoning for the reader of this review: I am a narcissistic a-hole based on one email response? BT places one and only one order, but passes judgement on my entire line of goods? Where else did BT find a Gigantic Gandalf? Nowhere, no one makes anything like it. Amazon/China won't make them because of the shipping cost. The few remaining Made in USA companies making glass pipes won't make a model like this either; they are difficult to properly package and expensive to ship.

Reply from Chameleon GlassSep 10, 2023

I always thought these 'reviews' were for Customers to rate and review Products or Services. It says that clearly in the Trustpilot T&C's. I also know this because Owen from Trustpilot contacted me within 10 hours (Denmark) to offer me a Business Account to 'better manage' my ratings. Owen stated clearly that employees and contractors were not allowed to vent their unsubstantiated claims unrelated to my Products or Services, but I should still pay for the account. When I declined, Trustpilot removed the flag and let this review stay. Better yet, at the time of this second /final edit, Trustpilot allowed Nick to re-edit his comments 9 times. Remove knife, sharpen, re-insert. Every time I repond, Nick changes his story so my comments seem disconnected. To me, Trustpilot is not only allowing hostage taking and blackmail, they are fostering the behavior. That may be my opinion, but I have the emails to back ALL of it up. Oh well, such is life, this is the way big corproations actually work, so, no surprises; Money talks. You can draw your own conclusions. Now the second and last edit/response. Nick's has a book of unsupported fictions on why my company has disadvataged him, a couple of points to interject on our behalf; Nick was laid off because he could not follow product specification. As pipe makers get better with experience, they earn more complex designs that pay better. The easier, lower skill/lower paying designs are passed down to the new hires. Nick never moved forward. Catalog number "171 - Blam-O" is a simple silver fumed spoon with a head and mouthpiece wrapped with clear rod and melted in on 5" of 25mm x4mm pyrex tube with a finished weight of 3oz. The silver fume is applied so that it is present (slightly yellow) and still transparent to allow color change. Nick produced pipes that weighed 50% of spec. Customers want heavy, thick pipes because it seems like sturdier glass. Nick produced overfumed opaque pipes that would not change color. Customers who buy Chameleon pipes want them to change color. Nick produced pipes that totally dismissed the design spec with some wrapped at the head and frit (crushed glass) at the mouthpiece. Customers want to receive a product that looks like the product in the catalog, otherwise, they (rightly) return them. Since Nick chose to include a missive on me as a 'slaver' (btw Trustpilot allowed Nick to re-write that part after I flagged it) Nick is accurate in his telling that we have Quotas. Quotas set based on 30+ years of glassblower after glassblower after glassblower making a design. Both Diane and Travis, who did not take snake dab breaks every 15 minutes, easily made the #171, to spec, at Quote/Bonus quantities. Quotas are set based on model complexity, the matching skill level, raw materials cost and yes, time required for an average pipemaker to make one product divided into a normal 8 hour workday. I can't remember a time I input a bonus for Nick. Nick never could, for a number of excuses/reasons, make quota. And therefore, Nick never progressed past simple pipe making. Worse yet, what to do with all of his seconds and defects/rejects from Quality Control. Stagnant skill + Massive cost of unsaleable product = Laid Off. Nick reappeared about 18 months ago, and wanted to be a contractor. I don't have to accept his off spec work and he can work whatever hours that suit him best. That'll work! Nick's first production shipment was still Nick pipes, well, actually worse. The ripped paper bags with crayon writing as his invoices, the grocery bags wrapped in duct tape instead of a box, and then, the bird feces covered pipes. To directly address the untrue comments about money, Nick fails to understand he had to pay for his raw materials (I supply at my cost) with a credit card or a deduction and why: Pipes - Raw Materials = Payment Amount. Finally, Nick wanted a birthday present. I need money, 'just take the rejects' and pay me. Quality does not observe Birthdays.

Reply from Chameleon GlassAug 10, 2022

Hi Tiger. After the emails, I am a bit surprised at the 1 Star. For the record, my company made a mistake. You ordered a 14mm Female model, but you received an 18mm Female model in error. In a perfect world, I would have thought a simple "I got the wrong size" would have taken much less time for both of us. You'll be receiving the correct size tomorrow. We exchanged 5 photos. There was no damage to be seen, and the product is not defective. If you felt that the time and service I provided was inadequate and really warranted a 1 star, may I request that you provide accurate information to begin with in the future. Clearly, an 18mm fitting is too large for a 14mm fitting, it would be noticeable loose. Had you said ANYTHING about a sizing issue, or it not fitting right, I would have been able to diagnose the problem far more quickly than 'its defective'. Unlike the china glass rig you purchased elsewhere (that did not provide you with an appropriate flower bowl piece in the first place), our items are still made by hand in the USA ... and when a customer states it is defective, I try to find out why so we can improve our product for future customers. No good deed goes unpunished these days, sorry for trying harder than your china website.