ChameloReviews of chamelo.com

Reply from ChameloSep 2, 2025

Hi Tom, We sincerely apologize for the delay with your order. If the overnight shipping service was not utilized, we’ll be happy to refund the shipping fee for you. Our upper management team will also be reaching out directly to assist further and ensure your order is taken care of as quickly as possible. Thank you for your patience and understanding. – The Chamelo Team

Reply from ChameloSep 2, 2025

Hi Justin, We’re sorry for the delayed response — our team has been experiencing high contact volumes, which has caused some delays in getting back to you. We also want to assure you that we are not a scam company. We take every order and refund request seriously, and we apologize that yours has taken longer than expected to process. Our upper management team will be reaching out to you directly to assist further and ensure this is resolved as quickly as possible. Thank you for your patience and understanding. – The Chamelo Team UPDATE 9/11/2025: Hi again Justin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Reply from ChameloSep 2, 2025

Hi David, We completely understand how you feel, and we’re truly sorry for the frustration this has caused. That said, we want to clarify a few important points about your order and our process. First, we are not lying to you or any of our customers. When we provide an ETA, it’s exactly that — an estimate. Sometimes we get it wrong, and we sincerely apologize that we weren’t able to meet the previous shipping timelines we initially provided. Second, we do have an actual product and real inventory. The delay with your order happened because we were unable to allocate a unit to your order in time. We restock at certain intervals, but due to high demand and a significant backlog, some orders — unfortunately, including yours — have longer wait times than others. Regarding phone calls, we want to clarify that we’re not deliberately ignoring customers. Our support team is currently handling an unusually high contact volume. To ensure efficiency and fairness, we prioritize email tickets so we can provide the most accurate updates possible. We’ve also received all your emails, and our team has provided updates based on the information available at the time. We understand that the ETA we gave didn’t work out, and we’re genuinely sorry about that. To ensure this is resolved as quickly as possible, our upper management will personally reach out to assist you further. If you’d prefer not to wait any longer, just let us know and we’ll process your cancellation and refund immediately. Thank you for your patience, and we hope to make this right for you. – The Chamelo Team UPDATE 11/12/2025: Hi again Dave! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Reply from ChameloAug 28, 2025

Hi Colin, We’re sorry to hear about your experience and the frustration this has caused. We’d like to clarify that our support team does not use AI chatbots — all responses are handled by real members of our team. We sincerely apologize for the delay in processing your refund. This is certainly not the experience we want for our customers. To ensure this is resolved as quickly as possible, we are escalating your case to our upper management, who will personally reach out to assist you and make sure your refund is processed. Thank you for your patience, and we truly appreciate you giving us the opportunity to make things right. – The Chamelo Team

Reply from ChameloAug 27, 2025

Hi Robin, Thank you so much for sharing your valuable feedback. We understand your frustration and we’d like to take this opportunity to clarify our side of the story. First, we kindly ask that you avoid generalizing your experience to all customers. Every person who leaves a review reaches out for different reasons, and not everyone is facing the same situation. In your case, we ran out of stock shortly after your order was placed, and we informed you that the estimated restock would be by the end of this month. At no point have we scammed you, and we feel it’s important to clarify that suggesting otherwise goes beyond objective feedback and moves into defamation territory. We also want to note that we offered to cancel and fully refund your order, but you chose to continue waiting for the restock. Regarding your comment about us replying here — of course, we will. That’s our right, and it’s also the point of leaving a review: to open a line of communication and provide assistance where needed. To ensure you’re fully supported, our upper management will personally reach out to guide you through the next steps and provide the latest updates on your order. We truly appreciate your patience and understanding as we work to make this right. – The Chamelo Team UPDATE 11/12/2025: Hi again Robin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Reply from ChameloAug 27, 2025

Hi Lekshmi, We’re very sorry for the frustration and confusion regarding your order and communication with our team. After reviewing your case, we can confirm that we sent you an email on August 27th with a clear update on your order status and a due date for delivery. It’s possible our emails may have ended up in your spam or promotions folder, so we kindly ask that you double-check those as well. Please rest assured that our customer care team has been responding to your inquiries, and we apologize if it hasn’t come through on your end. To ensure you get the support you need, our upper management will personally reach out to guide you further and provide any necessary updates about your order. We truly value your patience and understanding, and we’ll make sure you’re taken care of. – The Chamelo Team

Reply from ChameloAug 27, 2025

Hi Anthony, We’re truly sorry to hear about your experience and for the frustration this has caused. We understand how important it is to have a smooth return process, and we regret that it hasn’t been the case here. After reviewing your case, we see that we provided return instructions on July 15th and informed you at that time that we were unable to generate return labels. We sincerely apologize if this caused any confusion or inconvenience on your end. To make things right, our upper management has personally reached out to guide you through the rest of the return process and ensure this is resolved as quickly as possible. We value your patience and appreciate you giving us the opportunity to fix this. Thank you for bringing this to our attention, and we’ll make sure you’re taken care of. — The Chamelo Team UPDATE 11/12/2025: Hi Anthony! Our support team has been attempting to reach you for months now. Kindly check your email and respond ASAP, and we will be happy to resolve your concern. – The Chamelo Team

Reply from ChameloAug 26, 2025

Hi Marc, Thank you for sharing your detailed feedback, and we truly appreciate your patience throughout this process. First, we’d like to assure you that there is nothing strange going on here — we understand how this situation might appear confusing, but we’re committed to resolving it properly and transparently. Our upper management, including the same person who approved your returns, will be reaching out to you directly via email to clarify the situation and ensure everything is handled smoothly. We value your trust and want to make sure you feel confident about how this is being managed. Thank you again for giving us the chance to make things right. — The Chamelo Team