ChameloReviews of chamelo.com

Reply from ChameloAug 26, 2025

Hi David, Thank you so much for updating your review and sharing your experience! We’re glad to hear that James and our team were able to resolve your issue and that you’ve received your order. We also appreciate your feedback about improving our communication channels — we’re continuously working on enhancing our processes to make things smoother and faster for our customers. Thanks again for your patience and support! — The Chamelo Team

Reply from ChameloAug 25, 2025

Hi Marcel, Thank you for sharing your feedback. We understand your concern, but we’d like to clarify a few points. You actually emailed us just about 12 hours ago, and we always respond within 24 hours. Additionally, your order was shipped last week, and we’ve already provided you with the tracking information. It’s possible there may have been some confusion along the way, so our upper management will be reaching out to you directly to ensure everything is clear and to assist you further. We appreciate your patience and understanding. — The Chamelo Team

Reply from ChameloAug 25, 2025

Hi Orhan, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the exceptional quality of our products and that our support team was able to assist you quickly and professionally. Your recommendation means a lot to us and motivates the entire team to keep delivering the best possible experience. We truly appreciate your support and look forward to serving you again in the future! — The Chamelo Team

Reply from ChameloAug 25, 2025

Hi Ken, Thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused you. We want to clarify what happened here so we can help you as quickly as possible. After you filled out the warranty claim, our system displayed a notice asking you to send us a follow-up email once the form was completed so our team could manually process the next steps. Unfortunately, we never received that follow-up email from you, which is why no further progress was made on your replacement. We completely understand how this could have been missed and we sincerely apologize if this step wasn’t clear. We’ve also noticed that the first time we heard back from you since submitting the form was actually 2 days ago, at the same time you posted this review. We're sorry that we missed your calls; our support team is currently backed up due to high contact volume and during moments like these, are unable to answer the phone line. That said, we’re absolutely committed to getting this resolved for you as quickly as possible. To make sure things move forward smoothly from here, our upper management team will be reaching out to you directly to assist and ensure your replacement process is prioritized. Thank you for your patience, and again, we’re sorry for the inconvenience caused. — The Chamelo Team UPDATE 11/12/2025: Hi again Ken! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Reply from ChameloAug 22, 2025

Hi Tan, We’re truly sorry to hear about your negative experience and understand how frustrating this has been for you. Please rest assured that our upper management team will be reaching out to you directly to assist with your refund and ensure this is resolved as quickly as possible. We appreciate your patience and the opportunity to make things right. — The Chamelo Team

Reply from ChameloAug 21, 2025

Hi Charina, We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long without clear updates, especially considering the price point of our glasses. Our upper management team has already reached out to you directly to make things right and ensure this is resolved as quickly as possible. Thank you for your patience. —The Chamelo Team UPDATE 11/13/2025: Hi again Charina! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Reply from ChameloAug 19, 2025

Hi Adam, Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your Chamelo experience and that our team was able to take good care of you. Providing both high-quality products and genuine customer service is at the heart of what we do, and it means a lot to know that it made a difference for you. We truly appreciate your recommendation and look forward to bringing you even more great experiences in the future! —The Chamelo Team

Reply from ChameloAug 19, 2025

Hi Ansur, We sincerely apologize for the delay and for the frustration this situation has caused. Our support team has been experiencing unusually high contact volume, which has slowed down our response times, but that’s no excuse for the lack of clarity you’ve received. To make sure this is resolved quickly, our upper management will be reaching out to you directly to personally assist with your refund and provide you with clear updates. Thank you for bringing this to our attention—we truly appreciate your patience as we work to make things right. —The Chamelo Team UPDATE 8/20/2025: Hi again Ansar! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team