Bad
Based on 22 reviews
Chapin International1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Manufacturing is in Chapin's DNA. Chapin designs and produces industry-leading industrial sprayers and accessories. It’s been over a century since Ralph E. Chapin started in Oakfield, NY. At our home in Batavia, New York, our industrial sprayers are designed, fabricated, formed, assembled, coated, tested, packaged, stored and shipped to customers around the world. Chapin products must pass strict quality control standards before being shipped. We’re the only sprayer manufacturer to offer a 12-step, computer-controlled, Tri-Poxy® coating process to inhibit corrosion and rust on all metal sprayer interior seams, welds, crevices, bottoms and walls. Chapin is a US corporation that employs American workers in our factories and we are actively part of, and contribute to the local communities where we manufacture.Edit Information
Chapin International (chapinmfg.com) has 22 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
22 approved reviews, newest moderated first
Wayne C.
Have been trying to order a replacement pump for over a week... Number 10 in que on the phone that never changes, and have sent multiple on-line Chats and they never respond via email as they state in the chat because everyone is busy. Either they have thousands of problems with their products, or there is only one employee answering Chats and the phone for less than 8 hours a day! The message says due to COVID! Get a grip - COVID is over!
David H.
I’ve bought in multiple pump sprayers and have had an issue with 12 of them. I was able to provide proof of purchase and everything else needed to submit a warranty request. They thought sending me O-rings would fix the issue for all of the faults in these pump up sprayer and we’re not able to provide replacements like the warranty states. Major waste of time and money. Nobody should be dealing with this company. They are not up to their own terms.
Kirby G.
This sprayer has a major design flaw. The pump handle is not accessible when it is on your back. The handle is not properly oriented. You have to take it off to pump it up. O have had previous backpack sprayers and the pump handle was always accessible Once it is pumped it works very weal. Because of that I do not recommend this sprayer.
Bob
It's hard to take this company seriously when most aspects of it seem like a joke. The pay is laughable, even though you'll have to work long hours. Basically, most employees are overworked. Also, management will assign you tasks that weren't in the job description. Management support is also laughable because it's almost non-existent. I don't recommend working for this ridiculous company.
Anita G.
I was put on hold by their customer support team and when they finally answered my question, they did not provide enough info and quickly brushed me off. I cannot imagine this kind of reaction for another customer.
Bob T.
The customer service is not up-to standard, they are too slow and this is a total waste of time. I do not recommend them.
