Average
Based on 261 reviews
Charitybuzz3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more.Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Charitybuzz (charitybuzz.com) has 261 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
261 approved reviews, newest moderated first
Thomas K.
Very good service The follow up was great. I will be happy to bid on more items
Reply from CharitybuzzMay 15, 2023
We love offering unique items and experiences almost as much as we love hearing from our customers! We're so excited that you've discovered Charitybuzz, and that you're already on your way to redeeming your first win. Thank you for taking the time to leave us a review, and for supporting such a worthwhile cause.
Chaya S.
Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go directly to the source despite them saying the “value” is more than twice what the actual cost is. I don’t mind paying for stuff but I hate being scammed. Someone needs to look into this further, I’m certain none of this is actually going to charity.
Reply from CharitybuzzMay 9, 2023
Hi there- thanks for reaching out to us about your concerns. A portion of every Charitybuzz purchase goes to a registered 501(c)(3) charity in good standing with the IRS. Oftentimes, the charities use our platform to auction their items and experiences, and therefore receive 80% of the proceeds, paying a 20% platform fee. Other times, Charitybuzz sources and sells our own items and experiences; in those cases, we still donate an amount to a charitable organization, even though the benefiting organization is not involved in the auction. In those cases, the amount we donate to charity ranges from 5%-80%, and is stated up front on each item page. For all Charitybuzz purchases, the money we're giving to nonprofits is money that otherwise would just be spent on entertainment (travel, events, gifting, collectibles, etc.), so by using Charitybuzz, patrons are moving new funds into the hands of charitable organizations. We are a for-profit business with a new type of business model that increases the amount of funds going to charity, by bringing people unique, rare access and experiences. We are grateful to play this role and bring new, unrestricted funds to so many charitable beneficiaries. We do hope you can see from the explanation above that we are proud of our business and genuinely committed to unlocking new funds for charities, in different and evolving ways. For people who want to shop for dream experiences, secure access to unmatched events, vacation in luxury (etc.), Charitybuzz is an option to shop in a better way, obtain what you're looking for, and trigger charitable impact simply by bidding or purchasing. We of course understand if you wanted to donate directly to a charity, 100% of your donation would go to that organization, and we always encourage people to donate directly if and when they're ever motivated to do so. Again, we hope this adds some clarity and answers questions you may have had about our contributions. Thank you again for reaching out so that we can address this.
Chuck K.
Good for my first time.
Reply from CharitybuzzMay 8, 2023
Thank you very much for the feedback! Glad to hear you had a good first experience with us. We're looking forward to the next one!
Rea
I have yet to receive my winning bid or receive any information as to when I shall receive it; this is after calling on Friday. As I recall I was charged $ 35 plus for shipping. On Friday I was told it had not left your warehouse and I won the bid on December 8. If it does not arrive by Christmas I will return it and expect a refund of my bid.
Reply from CharitybuzzDec 20, 2022
Thank you for reaching out to us again and congrats on your first win with us. We were of course sorry to hear about the delay in shipment from our donor of this item as well. We will continue to follow up with them and do our best to make sure you receive this item as quickly as possible. Our team will be in touch with next steps and more information. Thank you again for working with us!
Melanie C.
Fairmont certa I got were reward certs with tons of blackout days and based on availability. Done with charity buzz
Reply from CharitybuzzDec 20, 2022
Thank you so much for checking in with us on this. We're sorry to hear there was confusion over how your certificates work. We do our best to list any blackout dates up front on our lot pages so bidders can make an informed choice. We're always happy to have you back as a customer should you change your mind in the future.
Jim C.
My last few purchases had many problems, one did not get filled, and I use to l9ve CB. Now I'm getting dissatisfaction.
Reply from CharitybuzzDec 20, 2022
We are sorry to hear this! Our team, along with our partner organizations and donors always do their best to make sure our winners can redeem all of their auction wins. We hope to help turn around your experience with your most recent win with us for your upcoming cruise. Our customer service team will be in touch to make sure you're taken care of!
Aaron B.
The acution fee seems a bit high. There needs to be more communication and holding the selling parties accountable for shipping goods in a reasonable time frame. Once the auction is done and payment is made it seems as if the charitybuzz just says thanks and moves on to the next one.
Reply from CharitybuzzDec 20, 2022
Thank you very much for the feedback! We always want our winners to receive their items in a timely manner and work with our donors to make that happen whenever possible, especially around the holidays. I am happy to report your guitar is out for delivery by FedEx today. Please let us know when it arrives so we can be sure you're happy and taken care of. Our customer support team is very happy to help with any items moving forward as well to make sure you have all the information you need! Thanks again for your time and support.
Scott Alan C.
$4000 was charged to my credit card. I have emailed and called contact number several times. I have not received any contact regarding my winning lot.
Reply from CharitybuzzDec 13, 2022
Thanks for taking the time to reach out to us. We never want to hear that we missed the mark on a customer experience, and will make sure that a team member will be reaching out to you today to ensure that we're all on the same page regarding a resolution. We appreciate you writing in here, and want to further assist you with the item that you recently received.
