Charitybuzz Reviews | Read Customer Reviews of charitybuzz.com

Charitybuzz Reviews | Read Customer Reviews of charitybuzz.com

Charitybuzz reviews

261 approved reviews, newest moderated first

customer
Nov 11, 2022
Did not recognize huge fees on top of…
Did not recognize huge fees on top of winning bid amount. I think it should be more prominently stated
Reply from CharitybuzzNov 14, 2022
Thank you so much for reaching out on this and congrats on your first auction win! We really do appreciate the feedback on our fees. This kind of input is important to help us prioritize how to keep improving our site and overall customer experience. We know our team is already in touch to help you fulfill this package, but definitely keep in touch if you need anything at all.
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Brent J.
Nov 10, 2022
Charlotte responded in timely manner…
Charlotte responded in timely manner and forwarded all the necessary information! Thank you, Brent
Reply from CharitybuzzNov 10, 2022
Thank you for the shout out! It is always nice to hear when we deliver a great customer experience. We'll make sure Charlotte gets the good word. Please let us know if you have any questions moving forward and we're always happy to help.
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customer
Nov 9, 2022
I won the winning bid on the item and…
I won the winning bid on the item and despite phone calls and emails I have not been able to get delivery of a redemption email so I can schedule the experience I won through my bid.
Reply from CharitybuzzNov 10, 2022
Congratulations on your latest win with us! We're sorry that you're still having trouble accessing your redemption email we sent back in August. I know my colleague Gabrielle had been in touch previously to help you access this info. If you have any issues moving forward please let us know asap and our team will do our best to make sure you're taken care of. Thank you again for working with us.
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Customer
Nov 9, 2022
The rich selection of items to bid on…
The rich selection of items to bid on and the wonderful charitable organizations that are being supported combine to make this the ultimate win/win site.
Reply from CharitybuzzNov 9, 2022
Thank you for your support! We're really happy to see you're a fan of what we're doing to bring you amazing items and generate impact. Our team is always here to help if you have any questions and we're looking forward to working with you more in the future!
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Michael Z.
Nov 6, 2022
Outrageous markups
I inadvertently put a bid on an item and was promptly charged with a 40% markup over bid. Once I experienced the outrageous, markup and shipping cost, I tried to cancel, but charity buzz refused. This will be the last time I transact with your website.
Reply from CharitybuzzNov 8, 2022
Thanks for checking in with us here. Our Buyer's Premium fee goes as high as 20% maximum for each lot and is a fee standard across auction houses worldwide. This helps us keep operating as a business supporting different charities and make improvements to our site/overall experience. Though we're obviously sorry to hear it came as a surprise. We take feedback about our site seriously, and will use this input to continue to improve our messaging and customer experience. That said, we're indeed very strict when it comes to removing a bid with us. Removing or altering bids after the fact can undermine the integrity of what we do here, which is always to raise as much funds for the charitable causes and organizations that we partner with as possible.
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customer
Nov 4, 2022
Buyer's Premium
I feel your buyer's premium is a hidden charge that should be clear during the bidding process. I had to search to find out what it was. On the Conditions of sale page you have to select "read more" to get to this charge.
Reply from CharitybuzzNov 4, 2022
Hi there- we appreciate you leaving this review. We're thrilled that you've bid with us again, and are looking forward to helping you redeem your experience. We value the feedback we receive about the customer experience, and don't want anything to take away from the excitement of winning an auction on our platform. Charitybuzz implemented our buyer's premium fee in late 2019, which helps us to expand our platform, and raise even more money for even more charities. It's disclosed in several places around the site, including our Conditions of Sale, and we've made sure to make a note of this feedback in an effort to continuously improve the customer experience. Thank you again for sharing your insight.
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Rob J.
Nov 4, 2022
They should have smaller increments on…
They should have smaller increments on auctions. The bet increments are $100-250 sometimes and should be $25-50 at least IMO.
Reply from CharitybuzzNov 4, 2022
Thanks for taking the time to leave us this feedback. All Charitybuzz auctions follow a set tier of bid increments, with the increment being determined by the current highest bid on any given lot. We get wanting to see lower bid increments, but by increasing our bid increments proportionately with the highest bid, we're able to maximize the amount of money raised for charities. We have a breakdown of our bid increment tiers in our FAQ, and our customer service team is available if you have any additional questions. Thanks again for leaving us a review, and for your continued support!
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Monica M.
Nov 3, 2022
So much fun
So many items to choose from and excellent time frames for bidding. I learned that if you don’t get it the first time, be patient it might come around again for another chance.
Reply from CharitybuzzNov 4, 2022
We love offering one-of-a-kind items and experiences almost as much as we love hearing about our customers enjoying them! We're thrilled that you've discovered Charitybuzz, and can't wait to help you redeem your first win. Thanks so much for taking the time to leave us a review, and for your generous support of a worthwhile cause.
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