Excellent
Based on 381 reviews
CharityStars4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CharityStars is a leading charity auction platform providing exclusive access to celebrity-driven items and experiences while supporting charity.
CharityStars (charitystars.com) has 381 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
381 approved reviews, newest moderated first
Li
Bellissimi oggetti
Reply from CharityStarsMar 28, 2025
Gentilissima Lisa, Grazie per la sua recensione! Siamo felicissimi che i nostri oggetti siano stati di suo gradimento. Speriamo di rivederla presto! Il Team di CharityStars.
David M.
Great communication and great service combine with the product’s uniqueness.
Reply from CharityStarsMar 28, 2025
Dear David, Thank you for your fantastic review! We're delighted to hear that you appreciate the quality of our jerseys, the uniqueness of our products, and our professionalism. It’s wonderful to know we’ve met your expectations. We look forward to helping you expand your collection with even more amazing finds! The CharityStars Team.
Sjiekdefriek
The first experiences were actually very good, but the service declined dramatically. I have won 14 auctions for football jerseys. 11 jerseys I have at home. One was not shipped yet while paid for 10 days ago and two auctions recently closed. The shipping costs are described as "minimum €15", but in reality they charge €34,49. When I complained the first time about the high charges, the customer service manager mentioned that it is the price for maximum 4 jerseys that can be combined for auctions won in one week. However, there is a pattern in how they try to charge extra shipping costs. You receive an email that the jersey will be shipped in 1 week, or in 2-4 weeks. But mostly, after payment, the shirt is shipped immediately, so for any running auctions you will be charged €34,49 again. When this happened, I wrote to the customer service manager again and he mentioned that I needed to write when I was bidding on another item, so he could request combining the shipment. So when I did that, he mentioned that this was not needed, as "their system would recognize it automatically". Of course it didn't. I have written so many times to have wrong calculated shipping charges removed. So this time, won an auction again, while another auction was finishing in a few days. I decided to wait with payment, to avoid being charged €68,98 instead if €34,49 for shipping. Guess what. Suddenly, my account has been locked. Not even all jerseys I paid for have shipped. Ridiculous.
Reply from CharityStarsMar 26, 2025
Dear Vincent, Thank you for your feedback. We are sorry to hear about your dissatisfaction, and we would like to clarify some points regarding your experience. The shipping cost mentioned in each auction is the minimum rate applicable for that item, depending on the destination country. For example, if a lot is shipped from our Italian warehouse to an Italian address, the cost is €14.99. However, if it is shipped from Italy to Spain, the cost is €23.49, based on the best-negotiated rates we have with our courier partners. Regarding shipping times, as stated in our Help Center, we commit to delivering lots within 2–4 weeks depending on the shipping and destination countries. In your case, all shipments were dispatched on the same day of payment, except for two instances where the delay was 5 and 7 days, respectively. As for the one lot that has not yet been shipped, this was done at your request, as you wanted to combine the shipment with other items you planned to win in the following days. However, despite 7 days having passed since the auction ended, you have not yet completed the payment for those items. We have made an exception by keeping the lot on hold, even though, as per our Terms of Service (which you agreed to), payment should be made within 3 working days after the auction ends. Lastly, regarding your account block, this was an automatic system action, as we strive to ensure the validity of bids. When a lot is won but remains unpaid, it does not only affect us—it primarily impacts the donors and, most importantly, the charities that rely on these funds for their projects. However, as a goodwill gesture, our Customer Care team promptly reactivated your account as an exception. Given the multiple exceptions we have granted, we are unsure why you felt the need to leave this review. That said, we remain open to resolving any concerns you may have. Unfortunately, despite our numerous attempts to contact you via email, phone, and even WhatsApp this morning, we have not received a response from you in the past week. We value our customers and always aim to provide the best service possible. If you would like to further discuss this matter, please do not hesitate to reach out. The CharityStars Team.
MG
What a fantastic event! Everything was well communicated and the follow up from CharityStars (Leonardo) was super helpful. The Fashion Show was an opportunity of a lifetime!
Reply from CharityStarsMar 24, 2025
Dear client, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We take great pride in ensuring everything is well communicated, and we're glad to know that our Customer Care team was able to support you effectively. We're so happy you had an unforgettable time at the Fashion Show! We look forward to the opportunity to work with you again in the future. The CharityStars Team.
FPL
Sito con vasta gamma di oggetti da collezione. Le aste sono ben organizzate e riportano tutte le info in maniera chiara e puntuale. Per chi ha la fortuna di aggiudicarsi un oggetto c'è anche la soddisfazione di contribuire con una quota in beneficenza. Il materiale è spedito rapidamente e con molta cura.
Reply from CharityStarsMar 24, 2025
Gentile cliente, La ringraziamo sinceramente per aver condiviso la sua esperienza con noi! Siamo felici che abbia apprezzato la nostra vasta gamma di oggetti da collezione, l’organizzazione delle aste e la chiarezza delle informazioni fornite. È un vero piacere sapere che, oltre alla soddisfazione di aggiudicarsi un oggetto, il nostro impegno verso la beneficenza sia stato un valore aggiunto per la sua esperienza. Inoltre, siamo lieti che abbia trovato la spedizione rapida e curata: cerchiamo sempre di offrire un servizio che rispecchi gli elevati standard a cui miriamo. Speriamo di rivederla presto nelle nostre aste! Il Team di CharityStars.
Luca
Tutto ok, ma sarebbe bello se in beneficienza andasse più di un misero 5/6% soprattutto se il sito si chiama charitystars...
Reply from CharityStarsMar 24, 2025
Gentile Luca, La ringraziamo per il suo feedback. Siamo felici di sapere che la sua esperienza con noi è stata positiva. Riguardo alla sua osservazione sul contributo a favore delle cause benefiche, desideriamo precisare il nostro obiettivo rimane quello di massimizzare l’impatto sociale delle donazioni, e continuiamo a lavorare per garantire che la nostra piattaforma possa supportare al meglio le cause che sosteniamo. Apprezziamo molto il suo punto di vista e ci impegniamo a fare sempre di più per migliorare il nostro impatto benefico. Il Team di CharityStars.
Jonathan
Ottima organizzazione in generale
Reply from CharityStarsMar 24, 2025
Gentile Jonathan, Grazie per la sua recensione. Siamo felici che abbia apprezzato la nostra organizzazione e il nostro servizio. Speriamo di poterla servire nuovamente in futuro. Il Team di CharityStars.
ROBERTO S.
Faccio i complimenti alla vostra azienda Charitystars per la vostra cordialitá e professionalità. Vi metto 5 stelle anche per Leonardo che é stato disponibilissimo. Complimenti.
Reply from CharityStarsMar 4, 2025
Gentilissimo Roberto, Grazie di cuore per le sue parole gentili! Siamo felici che abbia apprezzato la nostra cordialità e professionalità. È stato un piacere accompagnarti nell'esperienza 'Scendi in Campo come Mascotte' durante il match Milan vs Lazio. Grazie anche per aver sottolineato il nostro customer care, ci impegniamo sempre al massimo per offrire il miglior supporto possibile. A presto e speriamo di fornirle nuovamente un'esperienza speciale! Il Team di CharityStars.
