Chef's Deal Restaurant Equipment CompanyReviews of chefsdeal.com

Best prices and customer service around!

This is a total SCAM. Wasted two week of our time to get a dishwasher and still no response while payment was taken from our bank account. AVOID AT ALL COST!

*UPDATE* Chef's Deal indicated that they would be sending a refund check - they even verified my mailing address. It's been more than a month and I have yet to receive a check. In short, Chef's Deal is a company that is more interested in responding to reviews... rather than actually sending the check they said they'd send. This is so beyond a lack of integrity. Absolutely horrible experience - AVOID THIS COMPANY! ZERO SENSE OF ACCOUNTABILITY!! Chef's Deal sent me the wrong item, then demanded it back before they would send the correct item. They offered to allow me to keep the wrong item at a 50% discount if I would buy the correct item again... now, they are refusing to give me more than a 10% discount... which is less than the initial credit? Absolutely horrible sense of ethics. *UPDATE. Chef's Deal is now responding to these reviews, and EDITING their responses. Yes, Chef's Deal DID offer me a 50% discount over the phone if I elected to keep the wrong grill I received so long as I purchased a second, correct, grill. To date, I have not yet received any refund credits, and they are dodging and slow to respond to my inquiries with the BBB. That should tell you all you need to know about their business model and customer service. *UPDATE* Now Chef's Deal is updating their responses to completely remove any admittance that they screwed up and are simply replacing their responses with "We are sorry you are confused." Just avoid this company - so many other options to purchase equipment and avoid 60-days of heartburn. Would you really want to tolerate this from a supplier/vendor? No, you didn't respond promptly. You didn't respond at all to the BBB until I notified you that the BBB notified me that you hadn't responded to their inquiry. Then, as if my magic, the BBB got a response from you. And every time there was an update for new corrected order, I had to initiate the conversation... and your company didn't initiate your offer of 10% back until I kept pushing poking for a refund credit.

These guys do not make good on their mistakes. I order tumblers from these guys. The quantity they sent was lower than the quantity stated on their website. They acknowledge the website is wrong, but will not correct the error. Don't buy from these guys. It is interesting that based on your response that you have a policy of no integrity.

I purchased an equipment with chef's deal for the first time and unfortunately it came damaged, but Lee Hazer was able to get me a full replacement from the manufacturer very easily. Thank you!

Ordered tenderizer machine 9/19/24 was never told it was out of stock or would be shipped from manufacture . 7 weeks later got the machine with no blades. Still awaiting customer service to get back to us on why no blades were shipped with the equipment. Chefs deal got their money when the order was placed and 8 weeks later still no answer. Paik 3k for a machine and can’t use it..

Great experiance and products

Ricardo at ChefsDeal provided top shelf customer service. I was so impressed! He put my order together quickly, provided a price match, interfaced with the supplier to answer my questions about the oven I was purchasing, as well as providing me with an option that I had no idea was available, and last he stayed on top of the order until it was shipped. I can’t say enough about Ricardo and ChefDeal! I needed this oven purchased, fitted, and shipped in less than 48 hours and Ricardo got all that done! Bravo!