Bad
Based on 471 reviews
The Children's Place1.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Children's Place is your one-stop shop for children's apparel, shoes and accessories in baby, toddler & big kids' sizes 0-18. From trending kids apparel to sibling matching outfits, school uniform styles to matching family pajamas, when it comes to clothes for kids, we're the PLACE for it all (baby apparel included!). Shop head-to-toe looks, including extended sizes, multipacks, outfit sets and made-to-match separates. Easily find all the seasonal essentials kids & tweens need at a value you'll love. Plus, shop with Afterpay to conveniently pay in 4 interest-free installments.
The Children's Place (childrensplace.com) has 471 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
471 approved reviews, newest moderated first
JC S.
They are a little expensive for a child that is going to grow out of the clothes quickly. However, their clothes are excellent in quality and adorable. Their sizing is very accurate. Never had an issue with either online orders or in store pick up.
Lily
Horrible customer support, I ordered early sept, my order was split into three with the bulk being in the third missing order, calling their support is garbage as it's an automated system that just disconnects everytime because of "high volume" I called my closest store front location for help and they basically said I was SOL. Will take my business else where from now on. Update: the rest of my order arrived yesterday 11.13.2020, having to wait 8 weeks for a package that tracking showed as in my city for 6 weeks previous is horrible. The package arrived with tears in the bag and quite damaged as well, good thing all the items were still in it. Also would lile to point out that I received the order past the returnable date on the invoice by a week.
Erin J.
Haven't received 2 purchases made at the beginning of the month. The tracking info seems to show both purchases are lost? They just haven't left NJ where the company is based. And their phone line just disconnects you because they're busy!
Brenda P.
I placed an order on 9/24/2020 and two of my granddaughters items came in of the eight ordered for her birthday. I have called four times and told if I was patient they would be there. Granddaughters birthday came and went on October 11 with no order. Come on three weeks is not acceptable. Today I’d October 15th and still not here. I have order from them for several years and this is really bad service. I have received Amazon, Macy’s, Walmart, and Tractor Supply orders recently just fine so what’s up with the Children’s Place?
Merlin G.
Their "buy online, pick up in store" is a complete failure. Do not waste your time and energy. First order I paid online got to the store just to know my items were not in stock, while it said online they had them. They were supposed to secure my items since they were paid for. Second order, two days pasted, didn't get the email stating my order was ready so I headed to the store anyway. They told me my order wasn't ready to be picked up, so I went to shelve, grabbed the 2 backpacks and lunch box and paid them in store. It took them more than 2 days to do that. They have not respect for their customers nor they can commit to their word. This company is a joke.
Michelle
I placed an order on September 18th. It took a week before I even received an email stating that The Children's Place had received my order. I waited a few more days and reached out to customer care to ask where my order was and when it might ever ship. No response was ever sent. I finally received confirmation that my order had shipped and the tracking showed it would be delivered on September 26th. Well that date came and went with no delivery. No, order status updates. No, hey sorry we are delayed. Nothing!! Radio silence. I reached out again to customer service to ask where my order was and I still to this day have received no response to my first or second email. I finally found out my order would be delivered on October 3rd by checking the tracking myself. Again no delivery as promised. So I checked the tracking and once again it states the package will be late. I now have placed a third email to the The Children's Place. I seriously doubt they will ever respond. I also contacted Comenity to cancel my 'The Children's Place' credit card. This will be my first and last order with The Children's Place. It's not even so much the ridiculous shipping times or the missed delivery dates. It's really the lack of customer care. Their prices are cheap! I'd assume their clothes are probably about the same quality as is their customer care, but I can't comment since I don't have anything 16 days later. Lower quality clothing is what I fully expected and was willing to accept for play clothes. I just kind of expected to actually receive something for my money. Parents looking for children's clothing ..... Rest assured your order would arrive quicker if you had someone start from strips of fabric, hand sew the items and then ship them by car from China. Order anywhere else.
Heather A.
Well, second and last time I will order from the children's place. My second order was for my son's birthday gifts, placed order and received email that my order shipped 5 days later with an arrival date of the day before birthday. Perfect, except it never arrived. Contacted the children's place and received a new email stating being sent to another address. Waited 20 min to talk to them on phone about my order/address. 20 minutes later, they told me they had the correct address, it just never shipped and blamed COVID and "their rights to have increased time to process." Now told to wait 5 more days and to call them if I still did not receive, then they will attempt to help me. Wow! Worst customer service ever, she was repeating a cue card over and over in response to my questions that it is "their right to have ample time to get the package sent... just like it is my right to NEVER give them my business again. You know, amazon uses USPS during COVID too, yet they still manage to get me what I paid for and has a customer service that attempts to help. Just saying... goodbye TCP!
Ashley N.
DO NOT order from them online. HORRIBLE customer service. I have been using them for years and never had an issue until I went to place a order last week and noticed that as soon as I hit “place order” my total JUMPED up $25 and every price in the cart changed. I immediately called them about the issue and after some serious arguing about it, finally got the person to cancel the order. The pending charge on my account came off and I thought all was good. Until 5 days later they RE CHARGED my account! When I called back they said the order was never cancelled and there’s nothing they can do. The tracking number they gave me leads nowhere and I can’t get my money back unless my package decides to show up. I have never been so disgusted by a company’s customer service in my life. Save yourself the stress and order from anywhere else.
