The Children's PlaceReviews of childrensplace.com

Placed an order back in July on a gift card.. never received anything. Not a package, not an email response, not a customer service rep on the phone after over an hour and a half. This company will never get my business; a zeroed out balance on the gift card and my child is out of a birthday gift! Terrible.

I have ordered from The Children's Place in the past with no issues. Wow the company has changed! I placed an order on August 8 as usual. Did not get another email until August 20 that the order had shipped. Followed the tracking number to see that order had supposedly shipped 2 days prior but that the package had not been received via UPS as scheduled. Followed credit card statement to see that I was in fact charged for the order on August 18. When August 26 rolled around and I had not gotten notice of any update and tracking number still showed that the package had not arrived at the UPS Facility, I called the customer service number. When I called there was an initial message that there was higher than usual call volume and I could expect wait times to be a half hour. It was 65 minutes before someone actually took my call. When they did, they just read off the information that I could see on my own screen but could not tell me if my order had actually even been sent. They said they could only give me a refund and I should expect it to appear in 3-5 days. I left feeling very disappointed and still don't really know what happened. I have ordered from them online for years now without any problems but after reading some of these other reviews I see that I am not alone. Not sure what has changed with the company recently but I would not recommend for anyone to order online from them!

Don't place an order online, worst CUSTOMER SERVICE EVER after almost a 2hr wait and not only that after talking to a customer service rep and a supervisor rep their communication skills are bad and can't understand what they say! As I can see I'm not the only one with this problem after placing an order on August 10 and paying the express shipping we haven't received anything as of August 24!! This is pathetic, my kids started school 2 days ago and to deal with this problem worst purchase I've ever made. After dealing with customer service they cancelled my order not only that it's going to take 5 business days to get a refund back supposedly that's just RIDICULOUS but when we make an order they take the money that same minute you hit the purchase button.. Don't understand how they in business.

And just like you guys still waiting for a response on email or over phone. Placed my order August 16, 2019 and have not received an email conformation and/or any other notification about my order. This is beyond ridiculous. Sitting on the phone for over an hour to hear about something is unacceptable. O but they definitely took the money for the order.

Placed an order for back to school clothing and backpack/lunch box on August 12. My order is still "processing". The company has not taken my money, yet. I’m extremely frustrated as I live on an island and rely on online shopping since we don’t have regular stores. Also, I’ve called the customer service number (877-752-2387) more times than I would care to admit; every time I press the option to speak with someone, the call never transfers and just continues to play out, ultimately hanging up on me. I’ve also emailed them but after reading everyone’s posts, I’m guessing I won’t be getting a real response. What is going on? I know some stores on the mainland have gone out of business, but the website is functioning... AND, since the payment is “processing", my bank cannot stop payment. I can only dispute the charge after TCP eventually takes my money. Part of me wishes they would just take my money now instead of leaving me in limbo.

The worst customer service I have ever dealt with. I ordered uniforms for my children on July 16th. They cancelled my order without notifying me. It took me 11 days after I found out, by trying to pick up the order in store, to be issued a credit to reorder the items. My children have now started school, over a month later, and we still have not had our items delivered. They havent even been shipped at this point. I will never order online from this store again. I'll have to purchase uniforms to hold us over while we wait for items to be shipped.

If I could give zero stars I would. It's only a matter of time they go out of business with their horrible customer service. Long wait times on the phones, agents who say the same thing over and over and over again and they wont provide any other information. My order was placed in processing for 9 days!!! I missed my daughters birthday gift and had to go find something else in the last minute and Childrens place wouldnt cancel the order even though it hadnt even shipped out yet. No apologies, no reimbursement, no guarantee that the charge wouldnt hit my card. Nothing. Im done done done done done. Edit: I went through and read the other reviews after posting and was shocked! These guys will be out of business. Does anyone have access to a lawyer for a class action lawsuit?

I placed an order on the 12 and it is now the 20th I have not received a tracking # it still says processing and then I sent an email got an automated response called yesterday hold time said 30mins I have been on hold now for over an hour and NOTHING does anyone even work there. I need my son's jeans for school it is not fair that I am going to go and need to buy new stuff for him and then hope and pray that these come and then need to do a return. This is absolutely ridiculous, I have ordered from them before and have never ever had an issue what is going on? we deserve some kind of explanation, has anyone actually talked to a person?