CIBTReviews of cibt.com

Did not deliver Applied for a Brazilian Visa, which had been sprung on us a month before our cruise. Nothing but trouble from the very beginning. Started with VFSBrazil, but after rejecting documents, they would not respond to emails and no way to call them. After two weeks contacted CIBT, paid for expedited service, and submitted documents. The bank statement document kept being rejected, which probably wasn't their fault. On my first call to CIBT, I was told that someone would call me back, or if they couldn't get me on the phone they would email me. That never happened. I began calling every day, and eventually I was told I would get me visa on January 4th. Each time I called I was on hold for 45 minutes or more before being connected to an agent. I told them numerous times that we were leaving on the 6th. We are leaving tomorrow and still no visa. Yesterday I received an email from the cruise line stating they had negotiated with Brazil and they were postponing implementation of the visa requirement for 90 days. I realize that most of the problems probably were caused by Brazil implementing the visa requirement, but I was not impressed with the service provided by CIBT.

Don't even try with CIBT. Like the other complaints here, I had given my credit card info. for help in securing a Chinese visa via the Chicago Chinese Consulate. CIBT never contacted me. Called the two different 800 numbers numerous times over several days; consistently placed on hold, then referred to voice mail informing me that voice mail was full. After 11 days, I emailed "support" to cancel. Someone from NY called the next day to convince me to stay with them. I insisted to cancel, then he stated that I would be charged a "$200 cancelation fee" - which was never mentioned on their website. I protested, but they immediately withdrew $200 from my credit card. Of course, I then had to apply for a replacement credit card causing me more time. CIBT is a scam and waste of time. Finally got my visa quickly thru another Chicago based visa services company with no problems, at no charge until they received my information, and at less than half the cost of CIBT would have charged. CIBT appears to a total scam operation.

I tried to use CIBT Visas for an Indonesian Visa for an upcoming cruise. I paid the fee, provided the required information and from there it went down hill. Over a two month period, I emailed back and forth with them and talked with several people on their 800#. In the end they were unable to get the Visa for me and could not give me a reasonable explanation for what the problem was. And, still charged me a huge cancellation fee - even though they never provided me any service. After working with the Indonesian Consulate in San Francisco, I was able to finally get an Indonesian Visa - no thanks to CIBT!

Before you start plunking down any money with CIBT, give them a call and see if they answer. I tried 3 times, each waiting for half an hour - no one every picked up. Sending an email only works if you wish to pay more for something. This is pretty much a Chinese-owned company that pretends to be "international" but they are out to get more money and make you pay more than you expect.

Receptionist had be going in circle for an hour trying to reach someone. Unable to get through to customer service, so think about that before you rely on a visa for an important trip!

I paid for the premium service which promises a call within 1 hour. It's been a week with no contact, after multiple calls and emails from me. I sat on their 'premium' call line for 45 minutes - nothing. This place is a scam. Go elsewhere.

I have never left a negative review in my life but CIBT visas has been so dishonest and incompetent that others must be warned. I submitted my documentation for travel to China over a month in advance of my trip. After a week of no response I called customer service. They said that they could see all of my documents were submitted, and I would hear back the following Monday or Tuesday. I did not. I eventually called again, and again, and again after repeatedly being told that someone would be in contact. As the date of my trip got closer customer service members "escalated" my order four different times. I was reassured that I would still make my trip on time, and was foolish enough to listen. I am currently missing my trip as no one was ever even assigned to look at my documentation.

Only a 1 star because you can’t give a zero. I used this service because it is recommended by NCL and I needed a Visa for a shore excursion in Jeddah. After lodging the application on October 10th, visa central sent an email Nov 2nd with no contact details saying “We are currently facing technical issues which are impacting the issuance of the Saudi Cruise specific visa. To ensure that your upcoming travel is not impacted, CIBT will need to apply for a standard Saudi Tourist eVisa on your behalf.…This will be approximately 140 USD per person.” The fact they had applied for the wrong visa to start with but charged as though I was applying for the $140 USD visa meant I had $375 in credit. Not wishing to miss out on the booked excursion I agreed to continue the process and would pursue any refund for their original error. I am now up to about 12 lengthy phone calls and no closer to receiving the service I have paid for. The staff contacted are poorly trained and have little ability to sort problem. stay clear of this Non-Service