CITReviews of cit.com

Their New Account for savings is a scam. They just want to get access to your linked accounts.

I opened a high yield savings account. I’m getting a very good interest rate. The app is easy to you. It’s easy to move my money around. No issues. Highly recommend.

I normally leave reviews on google, good and bad, but since CIT has no address there isn’t an option. I would have left a very good review, they answer the phone quickly, are friendly and helpful. The only problem is they do not tell you the truth or anything you can rely on. I opened an account, verified it was in the promotion, put in what to me is a very large sum of money to get the maximum promotion bonus and waited the 30 days. I was told by some people I was in the bonus, by some I am not after the 30 days. I can’t get verification that I will be paid the bonus from anyone in writing. I met the requirements, was told my account was enrolled, and now after being told yesterday I had already earned the bonus, told I am told my account isn’t even enrolled. Certainly not worth $300. I would avoid like the plauge.

A bank with very poor customer service which are also very difficult to contact. Don't waste your time, my suggestion is go to another bank - CIT may pay another 0.5% interest but it is not worth the stress of dealing with them. I just opened a new Platinum account and transfered my funds there over 1 week ago and the funds are still not available. I'm not sure why it takes more than 1 week to transfer funds from one bank to another but it takes longer than 1 week at CIT Bank.

Had a great experience with CIT Bank. Today I attempted to log in and was asked which phone number to send the 2 factor authentication code to. They listed two numbers I did not recognize! I assumed this was my fault so I attempted with an incognito window to ensure cache/cookies was not causing the issue and the same thing occurred. I googled this issue and discovered this has been happening to others for over a year with CIT Bank customer service replying they do not know why this would occur. I am closing this account immediately - definitely cannot trust.

HORRIBLE- save yourself the stress. They have higher than standard rates and it's not impossible to get ahold of customer service. HOWEVER, their online portal is a joke. I requested a wire transfer to be debited from my account. It has a standard 2step verification process, where they send you a verification code to your phone via text. I entered the verification code...it responded with "your code has expired" it took me back to the submission page where I resubmitted, got a new code, and it went thru...TWICE. Called the bank immediately when the recipient informed me they got twice as much. CIT bank determines it was not their fault, (but it was their website), and that I need to get the money back myself. Still have yet to get my money back and it's been 4 days. Not the way I want my money handled and definitely doesn't seem to be a trustworthy operation since the "wire department" didn't think 2 identical wires within seconds apart was flag worthy of making a phone call to confirm (in order to avoid this situation).

All was good until it wasn’t. May work out in the end I truly hope but for now such stress. We opened a savings account online. Significant amount. My husband was the second on the account. He isn’t good with technology. We are traveling internationally and all of a sudden I can’t login. After calling I’m told they sent a letter snail mail and emailed him. The person checking our mail did t see anything. I’ve done a search of his emails but found nothing. They say he needed to verify himself. This is a couple of months in. So our moneys been returned due to no response. We hope. Once again snail mail with no certified letter option. Is this even done these days? Evidently so. So now the wait is on. Will we or won’t we get a check in the mail? I’ve never heard of this. Why wouldn’t they notify me? The woman on the phone says “are you aware your accounts closed?” 😲🤯😡. “No. No I am not aware of that!!”

Take your money elsewhere. I applied for joint savings account. I am employed full time, own my own home, have an excellent credit history, have banked with my current bank for decades, yet they rejected my application. When I called to ask more details on this decision, the CS rep just read the email they sent me and could not give me any clue or refer me to someone who could. Given other reviews, it loos like this bank is not worth the hastle, if they are so scrupulous about basic savings that requires only$100 to open. There are plenty of other options like Sofi Bank, Discover Bank, etc. I’ll be shopping these. Good riddance! And their reply says it all. Facebook link? really?