Excellent
Based on 6,209 reviews
CitizenShipper4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Kellie
Easy program. Easy to communicate. Great service. Turned a stressful worry into a piece of cake. Thank you.
Reply from CitizenShipperJul 14, 2023
Thank you for the great feedback! We're thrilled to have provided you with an easy and stress-free experience. If you have any further inquiries or need assistance, please reach out to our Support Team at [email protected]. We're here to help!
Donald S.
The process of finding a service provider was thorough and easy. I was able to quickly sort through the bids and select whom I liked. Only minor quibble is not disclosing the fee until after making the choice. It is not unreasonable and would not have changed my decision, but it may put off some. The trip went perfectly.
Reply from CitizenShipperJul 14, 2023
Thank you for sharing your positive experience with CitizenShipper! We're glad to hear that you found our process thorough and easy to navigate, allowing you to quickly select a service provider that met your needs. Your feedback is valuable to us, and we appreciate your suggestion regarding fee disclosure. We continuously strive to enhance transparency and improve our user experience, and we'll take your suggestion into consideration. If you have any further questions or need detailed information about fees or any other aspect of our service, our dedicated Support Team is here to assist you. Please don't hesitate to reach out to them at [email protected] for any inquiries or resolutions you may require. Thank you again for choosing CitizenShipper,
Michelle
This was my first time using this service. I was able to find answers to my questions easily and everything was easy to understand. No problems were experienced through signing up to the completion of transporting our pets.
Reply from CitizenShipperJul 14, 2023
Thank you for choosing CitizenShipper for your pet transportation needs! We're thrilled to hear that your first experience with our service was smooth and hassle-free. Our team works diligently to provide a user-friendly platform and comprehensive information to ensure a seamless process from sign-up to the successful transport of your pets. Should you have any future inquiries or need further assistance, our dedicated Support Team is available to help. Feel free to reach out to them at [email protected] for any detailed inquiries or resolutions you may require. Thank you for your trust, and we look forward to serving you again in the future!
RJ
Shipped my dog through citizenshipper. Having multiple people communicate and bid was great. I’d use it again.
Reply from CitizenShipperJul 14, 2023
Thank you for choosing CitizenShipper to transport your dog! We're pleased to hear that you had a positive experience using our platform and found value in the multiple communication channels and bidding process. If you have any further questions or require assistance, our dedicated Support Team is here to help. Simply reach out to them at [email protected] for personalized and detailed inquiries. We look forward to serving you again in the future!
Teresa W.
2 drivers cancelled...on me... I'm waiting for you to give me back my deposit you took for the second driver that canceled!!! You gave me back the first one. Please check my account so you can verify what I'm saying .
Reply from CitizenShipperJul 12, 2023
Thank you for bringing your concerns to our attention regarding the cancellation of two drivers and the deposit that was taken for the second driver. We understand the frustration this situation has caused you, and we sincerely apologize for any inconvenience you have experienced. At CitizenShipper, we strive to provide reliable and efficient transportation services for our customers and their pets. We understand the importance of a smooth and timely delivery, and we apologize for falling short of your expectations. To address this issue and ensure the best and fastest resolution, we kindly request that you reach out to our dedicated support team at [email protected]. They will thoroughly investigate the details of your account, including the deposit, and work diligently to resolve this matter to your satisfaction. Our support team has the necessary expertise to review your specific case and handle the necessary steps to address your concerns. They are committed to providing you with the assistance you need and finding the most appropriate solution in accordance with our policies and guidelines. We appreciate your patience and understanding as we work to resolve this matter for you. By directly contacting our support team, you will receive personalized attention and the fastest possible resolution. Thank you for giving us the opportunity to address your concerns. We value your feedback and remain committed to providing you with the best customer service experience.
Meri
Pick up and delivery on time as promised
Reply from CitizenShipperJul 14, 2023
Thank you for sharing your positive experience with us! We understand how important it is for pickups and deliveries to be on time, and we're glad to hear that we met your expectations. At CitizenShipper, we strive to provide reliable and efficient transport services. Meeting our customers' timelines is a priority for us, and we're delighted that we were able to fulfill our promise. Should you need our services in the future or have any further inquiries, please don't hesitate to reach out to our dedicated Support Team at [email protected]. They are available to assist you with any questions or concerns you may have.
Carl W.
Easy and reliable! Our dogs arrived safely and quickly, we are grateful for Mike & his team.
Reply from CitizenShipperJul 14, 2023
We're thrilled to hear that your dogs arrived safely and quickly, and we appreciate your kind words about Mike and his team. Ensuring the well-being of your pets during transport is our top priority, and it's wonderful to know that we could provide a reliable and positive experience for you. If you have any further inquiries or need assistance with future shipments, our dedicated Support Team is here to help. Please feel free to reach out to them at [email protected]. Thank you for choosing CitizenShipper!
Tommy R.
Easy to use. Would be nice if you told people upfront you charge 215 booking fee.
Reply from CitizenShipperJul 12, 2023
Thank you for sharing your feedback regarding your experience using CitizenShipper. We appreciate your positive comment about the ease of use. We understand your concern about the booking fee and the desire for upfront transparency regarding costs. At CitizenShipper, we strive to provide a user-friendly platform for our customers. Regarding the booking fee, we apologize if there was any confusion or lack of clarity about this charge. We appreciate your feedback, and we continuously work to enhance our communication regarding pricing details. To address any questions or concerns you may have about the booking fee or any other aspect of our service, we recommend reaching out to our dedicated support team at [email protected]. They will be able to provide you with more detailed information and assist you in understanding the breakdown of costs. Thank you for bringing this matter to our attention. Your feedback is important to us as we continually improve our services to better meet the needs and expectations of our customers. Should you have any further questions or need assistance, please do not hesitate to contact our support team. They are available to help address any concerns you may have and provide the best and fastest resolution. We appreciate your trust in CitizenShipper, and we look forward to serving you again in the future.
