CitizenShipperReviews of citizenshipper.com

I had a great experience with Citizen Shipper and was able to connect really quickly with a lot of options to transport our pup. I was a little surprised by the fees. I didn’t read the fine print.. but as a new user of the site I didn’t know that the fee was so much.

From start to finish everything was perfect. Thank you

GOT MY BOAT FROM TN TO REDDING CA 2400 + MILES WITHIN 3 DAYS AND IN GOOD CONDITION. DRIVER KEPT ME POSTED EVERY STEP OF THE WAY, GREAT COMMUNICATION. HIGHLY RECOMMEND.

I found this site very last minute to get my puppy to me. The driver was very communicative and gave updates. Different people give you different rates so that works! I recommend using this site to have any of your travel needs met! I was in Pensacola visiting my brother and couldn’t drive 7 hours north while I was gonna be driving to Texas the next day with my daughters. It was so convenient to have the opportunity to pay someone to pick our puppy up for us. Will recommend to anyone.

What a life saving service. CitizenShippers helped me with getting my pet to her new home. Need something shipped check them out.

This platform has zero quality control. We booked with a transport person on January 11th. They asked for half up front as a deposit. They never picked up our vehicle and continued to lie about our position on their schedule. They eventually ghosted us and we asked customer service to get involved. Then they all the sudden they are trapped in Alaska, when last we heard they we in California and on our way to us. Customer service never helped. We still have not received our deposit back. We eventually had to book with another party after five weeks continuous delay and it was a nightmare. We lost wages due to not having a vehicle. We had to pay for FOUR weeks rental and eventually couldn’t even afford that. It took our very last Pennies to rebook and Citizen Shipper wanted to charge yet another booking fee?! Fortunately they were returned via supervisor and overall it was an awful experience. We were scammed out of $350 on your platform and they don’t seem to care or take it serious. They have told me for four weeks now they would return the money. We were more than fair and flexible but they flat out were deceptive and I don’t think they ever intended on delivering our car and they would never cancel it despite me asking several time to cancel if they couldn’t make good on our booking. Lie after lie after lie. Those people are probably scamming more people but I guess that’s ok as long as Citizen Shipper gets it’s booking fee because CS has done NOTHING to truly help. The booking guarantee is fictitious and when it comes down to it, they just won’t help you. I will never use them again. Ever.

Smooth, reliable, great service!

I was connected with a wonderful flight nanny that transported my JRT puppy. The process was easy, and straight forward. The only concern I have is that the service fee is not disclosed until AFTER the commitment is made. I did not see any information about how the fee is calculated, so that part is somewhat shady.. In my opinion, the fee is high, because it is in addition to the cost of paying the actual transporter. To be clear, the transporter I booked was EXCELLENT, and she deserves a 5 star rating for her service.