Excellent
Based on 6,209 reviews
CitizenShipper4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Fur G.
I was needing to get my son’s puppy to me. A friend found Citizenshipper. So grateful she did. I got puppers here. I received photos along the way. The best part I was able to see where he was at all times. In today’s world seeing such high review numbers was so comforting. I recommend Citizenshipper. My dog loving friends have thought of joining. 😊
Patricia K.
Thank you well done
Carol K.
I wrote a quick explanation of my needs regarding transportation of my cat. I received a dozen offers of possible transportation. I reviewed everyone’s bios and feedback from other customers. I made my choice. I was very pleased with my cats care across state lines. I would use citizen shipper again.
Katherine A.
Everything was awesome I really appreciate everything you guys did for my puppies
Matthew H.
My experience was great.
Jon W.
All went extremely well!
David F.
This is a very very poor service!! They have referred me to two different Shippers - and both of them have crapped out by not even responding to me regarding pick up and delivery! I have been charged $180.00 referral fee so far and it's been over a month without any shipping contract fulfilled!! On top of that, they are almost impossible to get back in touch with when you have a problem with their referred shippers!
Reply from CitizenShipperSep 9, 2022
Dear David, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers. Please email [email protected] if I can be of further assistance.
John
Great service Took great care of my pup
