Excellent
Based on 6,209 reviews
CitizenShipper4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
customer
Mike was great from soup to nuts.Incredible communication from start to finish.He's truly a pro.He's extremely knowledgeable about multiple things.He delivered our boat from upstate NY all the to central NJ.Would definitely use him again.
Kaili K.
Very easy & professional!
Alice W.
I did receive quite a diverse array of offers from over $1,000.00 to $300.00 all within one hour of my posting. I selected the $300.00 offer and D.C. Transportation were awesome and I would recommend them again.
Dr. Karin P.
Dale was amazing! He kept in contact the entire trip and sent photos of potty breaks and walks. I would definitely use him again!
Fatmata
Rates are overally expensive in my opinion and some services seemed sketchy
Reply from CitizenShipperSep 9, 2022
Hey there, thank you for sharing your feedback. That sounds very frustrating, and I’m sorry you had this experience. Please understand that this unfortunate situation was an exception. Customer satisfaction, safety and security always come first for our team. We work hard to provide exceptional value through background checks, our driver-matching services and careful ID verifications. Again, I apologize that your experience with us fell short of your expectations. Rest assured that we take all customer feedback very seriously. We’re here listening with the goal to continually improve our support and services. Please email [email protected] if I can be of further assistance.
G. S.
Overall a very positive experience. The website is easy to use and I found a shipper quickly. My shipper, Daniel was professional and reliable. Will recommend Citizen Shipper to anyone looking for shipping.
james
You were very helpful, but i knew nothing at all that you were involved in the process and then to be billed for it completely blindsided me.
Reply from CitizenShipperSep 9, 2022
Dear James, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry. Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets. Please email [email protected] if I can be of further assistance.
Tom
While the process of finding a shipper who did an excellent job at a very fair price, I was shocked when I was asked to pay 22% of the shipping costs as a fee to Citizen Shippers. And, they made it seem that it was a down payment to my shipper, not a fee I was paying them for the service of finding a shipper. Needless to say, I went over my budget of what I would pay to ship my boat when I paid CS an additional $529! I thought it was very deceptive how they handled it and need to go back to correspondence with CS to see if I missed it somehow. Shame on you CS for not making it clear what the total cost of shipping would be, after you added 22%!
Reply from CitizenShipperSep 9, 2022
Dear Tom, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry. Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets. Please email [email protected] if I can be of further assistance.
