Excellent
Based on 6,209 reviews
CitizenShipper4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Steve
CitizenShipper was great for me. Unlike other shippers, drivers began quoting immediately and at very competitive rates. The drivers communicated well and I was able to select the driver that worked best for me within a couple of hours. It meant we got our puppy in 2 days vs 2 weeks. Thank you so much!
Michael S R.
It was simple and easy and matched me with the best transport. 1st class flight nanny!
Al D.
ON time, personable, took great care of our pets.
Diane K.
This was a smooth and great way to get my dog to Denver. I recommend them and will use them again in the future.
Joe
Service fee was very steep, wasn't expecting such a high cost and a surprise as you don't know how much the fee is intill you book a service
Reply from CitizenShipperAug 17, 2022
Dear Joe, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers. Please email [email protected] if I can be of further assistance.
CARMINEVALENTI
Communicate very well professional men come out and truly take care of all your transport needs. 5 star rating across the board my delivery driver was excellent !! ***** stars 😃
Judy
Everything went as discussed. I would use this service again.
Kirk J.
I had a good experience with Citizenshipper. My only negative was that they are not very forthcoming with the amount they charge for their service until you accept a quote. I was a little taken aback when I was charged over 25% of what I was quoted.
Reply from CitizenShipperAug 17, 2022
Dear Kirk, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent ID verifications, background checks and our driver-matching services. By taking these tasks into our hands, we help save our customers time, money and unnecessary worry. Again, I apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of customer feedback — and we’re here listening with the goal to continually improve our platform. Please email [email protected] if I can be of further assistance.
