Excellent
Based on 6,209 reviews
CitizenShipper4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Josie
In a matter of minutes I received multiple quotes from qualified background checked individuals offering to transport my dog at a fraction of the cost it would've cost me to drive fly or ship the dog on my own they gave my dog one on one care during the journey and I received updates every couple hours he arrived comfortable and stress-free and I met new friends.
Kristina
I needed to find someone to take my huge Alaskan malamute 10 hours away to his new home. I posted on the site and immediately had numerous offers to get him there. Great, easy to use site with reliable drivers. He is in his new home and I couldn’t be happier!
Gina F.
Great site great reliable service!
Michael
I mean the sight is easy to use lol not sure what else to say here. My driver was great tho so A+ to them for getting good drivers
Dennis B.
Excellent experience…would use Citizenshipper again!!
Stacey C.
She got my babies to safety across the country. All the way from California to New Orleans :)
Paula
great communicating the quotes to me. I liked the full disclosure on how citizen shipper worked. The website is easy to use. I would use them again for my shipping needs.
New customer to Citizen S.
Hi Product Managers, A couple of points of sincere feedback. - I was under the impression that the credit card I entered on the website would be used for the Transport company payment. - The app is not showing the total cost to the Customer for the complete booking. - Specifics that the customer needs for a shipping contract are missing. CS could format a simple quote section that shows a line for total fees, payment methods chosen, insurance certificate numbers, type of transport vehicle, expected time of day pickup and delivery, etc. Showing these fields or check boxes tips off the Customer what is normal booking criteria. Again I'm not asking CS to be responsible for that criteria or validation of it. But that criteria is missing on the simple page to my knowledge. Having end users chat out questions that might be important, through a web session is cumbersome for the drivers too. So if something changes on the execution, it is difficult to go back to a chat session to hold people to their obligations. Given the large CS fee, the website should be doing more for users and especially Novice Users will need these details up front, and not requiring more detailed reading in FAQs or under ? icons, or other links. Hope you can make some changes, so I can recommend your website as Customer focused" disruptive shipping innovator. Sincerely, Jeff
Reply from CitizenShipperAug 17, 2022
Dear Jeff, thank's for sharing your feedback. That sounds very frustrating, and I’m sorry you had this experience. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. Customer satisfaction, safety and security always come first for our team. We work hard to provide exceptional value through stringent driver screening, access to 24/7 televet care and $1,000 in pet protection coverage for every trip. Transporting your beloved pet is stressful in itself, and I’m so sorry the experience didn’t meet your expectations. Rest assured that we take all feedback very seriously. We’re here listening, and we’re committed to improving our services and customer support. Please email [email protected] if I can be of further assistance.
