Excellent
Based on 6,209 reviews
CitizenShipper4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Steve
I had a wonderful experience with Christopher he was very professional very polite kept us up-to-date on everything bringing our puppy to us.all the way to Myrtle Beach,we thank him so much,I would definitely use him again. Thank you Christopher
Jeremy
Great service from the transporter.
Donald B.
I needed someone with honesty, accountability, and reliability to transport my pet from the JFK to my home in Maryland. This was short notice and I had been busy trying to coordinate reputable transportation services for 72 hours and at the last hour I discovered a breakthrough. My pet arrived home safely and I’m good spirits. The driver kept me abreast of everything and sent me images to ease my mind. Overall, they did great job. Highly recommend using their services.
Melissa S.
I had an emergency situation trying to get a friend's dog to her mom about 800 miles away when I discovered Citizenshipper. It was super easy to use and I got many people responding to me within less than 30 minutes. I was able to organize it quickly and the driver I chose was wonderful. All went well and the dog was safely with my friend's mom within 24 hours of me booking. I will for sure recommend them to friends and would use with my own dogs should there ever be a need. Thanks!
Eileen
I think should let people know what your fees are up front. I was quit shocked at the price when I went to book the driver. Cause that fee is separate from the drivers fee.
C J.
When one of your verified drivers canceled the move AFTER he picked up and moved the item to another state, your representatives did NOTHING to assist me with retrieving my item or getting my money back from the driver . Then your company had the nerve to charge more money me after telling me to re-list to obtain a new driver to pickup the item and complete the move . Your company did NOT hold the driver accountable at all to return the item not pay the extra fees I incurred hiring a new driver. Also let him take new bids, collection money with out providing refunds. Your company sits back and collect fees , while providing no assistance to the customer when a driver goes rogue . Basically if the driver has integrity, then it will be a good ship experience. If driver has no integrity- then the customer will lose out. Terrible way to conduct business!!
Reply from CitizenShipperApr 20, 2022
Hello C, thank you for reaching out and we are sorry to hear about your experience. After looking further into your ticket I can see what is going on. Regarding your booking fee incurred by us, we will make sure that is refunded, but since drivers are independent contractors, and do not work for CitizenShipper, we do not have any control or ability to issue refunds for money paid directly to them. I would suggest contacting them and inquiring about a refund and referring back to their refund policy. Please reach out to us at [email protected] and I can make sure you are taken care of. I definitely understand this can be frustrating, but we are here to help out. I also saw in the tickets that the drivers Is working on getting this refunded for you. Let us know if there is anything else we can help with.
Jehri
I was very happy with Kerry and would and plan to use his service again.
Joe W.
Audley is very reliable and keeps to your agreement 100%. I’m 100% satisfied. I’m thrilled! I’ve never done a shipment like this before and was skeptical. Read through the recommendations from the website, ask questions of Audley and the website and then get it done with Audley. Rest easy. Audley will get it done for you. Audley just delivered and sent pics. Step by step, Audley contacted and made sure I knew what was happening next. I’d recommend Audley for any shipment. He is the man.
