Clean OriginReviews of cleanorigin.com

My fiance let me pick out my engagement ring. I found the Lisbon ring from Clean Origin, a three stone, lab-grown diamond engagement ring in 14kt two-tone gold. We ordered it, but agreed if the appearance and quality of the ring did not live up to expectations we would return it. When it arrived we were shocked at how gorgeous it was. We found a very similar ring with comparable stones at a local jeweler for over $11,000.00. My ring from Clean Origin was only $1400!! Side by side you cant tell the difference!!! My ring is absolutely stunning! When we had them resize my ring their customer service folks were amazing! Helpful, professional, and in the U.S.! They kept us informed every step of the way. We will definitely back to Clean Origin for our wedding bands. Customers for life!!

I was looking for an engagement ring and heard about Clean Origin from a friend who purchased their diamond ring with them. I checked out their website and it was clean and easy to navigate. I contacted them via email and received a very quick response from Kim! She was very friendly and well informed. She guided me and equipped me with the knowledge I needed to choose the perfect ring. I created my ring through the site and purchased! The shipping was fast and secure and tracking was easy! The ring came out perfect! Highly recommend!

I just got my engagement ring today. It is absolutely stunning. I was very skeptical in the beginning but it’s so much more worth it!!! 100% original review.

We ordered an engagement ring from clean origin back in 2020 and the ring is top notch. My fiance has been through a bike accident and many other scuffs and scrapes and this ring has held up. Not a single side stone has fallen out. The diamond is bright and beautiful. Not sure why they don't have a better rating. They even resized for us for free. Would buy again 100%.

Rings a good but it's only been issue after issue. I don't know what's wrong with their process over there but it's all over the place. They made not 1 mistake but 6 mistakes. If you are ordering from Canada and don't want to deal with the whole hassle of customs, then I suggest you reconsider and look elsewhere.

Full disclosure, I have yet to order a diamond from Clean Origin just yet, but I plan to very soon! Just deciding on the right one. I just wanted to write about what amazing customer service I have received so far. Especially with customer service reps Clare and Robert. Robert was my first point of contact, he answered my phone call when I wanted to ask about particular stones online and I ended up spending thirty minutes on the phone with him picking his brain on all things diamonds since he has over 30 years experience in the industry. His candor about the stones their various positives and negatives based on my wants was so helpful and assured me that this was a great company to work with. I ended up calling him again to ask him more questions and I was met with the same ease and knowledge and helpfulness as the first call! He treated me like a friend and it put me at such ease. Then, Clean Origin followed up with even more great service when I got connected with Clare through messaging and then continued our convo over text. She went above and beyond to get me all the information I needed when inquiring about another stone. She was messaging me back and forth for a couple days, responding almost instantly to my messages and taking the time to reach out before I did, anticipating my needs and letting me know she was there and keeping my request a priority. Even when I eventually told her the stone she had put so much effort into helping me with might not be the one she sent me the loveliest message letting me know that she understands it’s a special purchase and that I should take my time and that she would be there to help in any way possible when I find the diamond I want. I am so impressed with Clean Origin so far and I am definitely going to buy a diamond from them soon. I just have to make up my mind on exactly what I want!! Thank you Clare and Robert! You have made my experience so far a joyful one!!!

I cannot recommend Clean Origin enough. The process of selecting my diamond and setting was seamless and everything was processed and delivered on time. The ring is even more gorgeous than I could have imagined. If you are looking for a lab created diamond look no further than Clean Origin. With out question they are the best!

Terrible customer service. I worked with customer service and they are completely unwilling to work with you or take seriously an important purchase. Very disappointed. They claim to have a "satisfaction guarantee," but if you have a problem with the purchase, they only allow ONE return, justified by "environmental concerns" in making their diamonds (although their concerns must not be too critical if they do free promotions with your purchase). So you better hope you are satisfied with your replacement, because it's a "final sale." Seems disingenuous to call that a "guarantee" EDITED REVIEW AFTER RESPOSE FROM CLEAN ORIGIN As you can see in their reply, Clean Origin considers satisfying the customer as "unnecessary waste." If you have an issue with the second item purchased from them, they view the fixing of your issue as "unnecessary." Keep that in mind before purchasing.