Great
Based on 190 reviews
CleverX4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CleverX is the AI-native research platform that takes you from question to insight in hours, not weeks. Describe what you want to research. Our AI designs the study, recruits from 8M+ verified participants, conducts the research, and delivers analyzed results. 98%+ fraud-free response rate. Trusted by Meta, Google, Amazon, Microsoft, Disney, Pinterest, AT&T, KPMG, and more.
CleverX (cleverx.com) has 190 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 35 reviews with 1 star · Clear filters
Joseph D.
This is Joseph Daverick I’m reaching out to Cleverx from here and my payments got canceled with no good reason Your manager Mir Ali stated that I violated the platform guidelines and many useless reason I don’t recommend clever X to any regular worker in the Us They send you hip of surveys and keep on sending low rewards I recommend Newton X to everyone
Ezio C.
Took 3 surveys in February and did not get paid until september after dozens of follow ups. Don't waste your time
Reply from CleverXSep 19, 2024
Hey Ezio, we're sorry to hear about your issue with the payments. Most of the times, these delay happen due to the study closure date being stretched by the company which can be anywhere from a couple of weeks to a couple of months, and as a strict process, they release payouts only after the study is fully completed and the responses are verified. We appreciate your patience on this matter and we will relay this information to the team right away. We are actively working on improving this payout model which can understandably become frustrating sometimes, especially with longer studies that go on more months. We're thankful to you for your valuable insights in the studies you have participated in, and we hope this delay in your payouts will not deter you from using the CleverX platform in the future. For any other queries, you can always chat with us through the chat option within the platform.
wail A.
Poor customer service
SG
No Payment! Completed one of their surveys and provided proof as instructed. There was no payment, no details and no reply to my emails. I was approached on LinkedIn by someone called "Harshita Chandnani"
Reply from CleverXJul 2, 2024
Hello SG, Harshita is away due to some medical emergency, please share your email address and name of the studies for which the payment is pending on [email protected] and I will have your payments processed within the next few hours.
JL
Never heard of this company until I received a random unsolicited email from a "Research Project Manager" named "Yash Arora" trying to recruit me for whatever scam company this is. I searched on Google the name of this company and this Trustpilot was in the top results and oh look! A 5 star review! From Yash Arora! Not a clue what this company is, but clearly just a scam with fake 5-star reviews from the people who are running it. Tip: if you're going to run a scam company, make sure you don't use the same names on your fake reviews as you do on your unsolicited emails. Edit: Following their response, I can see that they have changed the name of the person in question (Yash) to something different. Look, if you're incompetent enough to get scammed by these guy's then that's on you at this point. I've given you a warning.
Reply from CleverXJul 2, 2024
Hey there, JB Thank you for sharing your concerns with us. My name is Mir, and I lead the community team at CleverX. We appreciate your feedback and take your comments very seriously. First of all, let me say that we are deeply sorry to hear about your experience with our company that has led to such frustration. We understand how receiving unsolicited emails can be concerning, and we apologize for any inconvenience this may have caused. At CleverX, we have a dedicated team of over 20 professionals who work hard to ensure the integrity and reliability of our platform. Our community, consisting of more than 20,000 experts, trusts us and actively participates in surveys and video calls. Regarding the review mentioned, we can assure you that it is from one of our active users, and we have strict policies in place to ensure the authenticity of all reviews. All our reviews are genuine, as you can see, people who have been happy with us also do have problems in some places which is evident in our Trustpilot reviews as well as platforms like Capterra. We start actively working on them the moment we get a review or a feedback. We have an open platform that is free to join, free to open an account, and start participating in surveys for companies like Google, Shopify, Pinterest, AT&T and more. We encourage you to give it a try and experience our platform just once at cleverx.com. We understand that trust is built through personal experience, and we are committed to addressing your concerns directly. If you have any further questions or would like to discuss this matter in more detail, please contact us directly at [email protected]. We are here to assist you and hope to resolve this matter to your satisfaction. Thank you for your understanding. Sincerely, Mir Community Team Lead CleverX
Vignesh V.
Absolutely Scammers. They approach you with some sweet HR people. Don't get trapped, completely fake company. Report the company where ever you see. Block it. Waste of time, guys.
Reply from CleverXMay 7, 2024
Hi Vignesh, This Is Chavvi, I am responsible for running the B2B projects on CleverX. Firstly, I apologise for the experience you had, we strive really hard to make sure every expert in our community enjoys working with us. Vignesh, could you please let me know what exactly went wrong so I can quickly resolve it?
Mike P.
Same experience as others. They promise to pay, but never actually do, just continue to push project dates. I do not recommend it to anyone. Correction: After complaining here on trustpilot.com and sending a message to the project team, they have finally paid. This however does not change my rating as you should not be expected to complain to get paid. Be aware that gift card redemption options are very limited which you are not informed about before selecting it.
Reply from CleverXMay 7, 2024
Hi Mike, I totally understand your frustration and this can be agitating not just for you but anyone who has contributed their time and efforts to studies, But, to let you know, we work with 25,000 + experts and conduct 50,000+ surveys annually. Our payment process was manual earlier which caused the delays, we understood the gap and have worked quite hard on building automation that sends us the payment as soon as the project is completed. We make sure to leave our experts with a great experience and the team strives hard to make every contribution count. Hope this helps. Please do let me know if I can resolve any older issues for you, would be more than happy to do so.
Mike G.
Complete a survey and they issue a project completion date. When that date arrives it passes without the project completing and then the date slips a, week. And repeat for weeks and months. Never getting your payment. Avoid avoid avoid. When you message them they never reply. No - in contrast to their response it was not an isolated occurence. This happened on all 3 of the surveys completed with them. As other's have said, they are best avoided.
Reply from CleverXMay 7, 2024
Hi Mike, this could have been one odd instance, we conduct numerous studies and the payment was made as soon as the project was completed. Could you please help with your email address so I can resolve your issue asap. Sharing my LinkedIn here (just in case ): https://www.linkedin.com/in/mir-muffakham-ali/
