clixlo.comReviews of clixlo.com

Reply from clixlo.comJul 30, 2024

Dear Cruz, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your recent attempts to cancel the Yext service through Clixlo. We understand your disappointment and want to clarify a few important points regarding the cancellation process. Yext is a third-party provider, and as such, cancellations can sometimes take additional time to process on their end. Additionally, there is a 3-month minimum requirement before cancellation can be completed, which is stated during the signup process. We regret that this information may not have been clear, and we apologize for any confusion this has caused. Your experience with the ticket process and continued billing is certainly not the standard we strive for, and we are taking steps to improve our communication and support systems to prevent such issues in the future. Regarding the personal information issue during your account setup, we are sorry for the oversight and the inconvenience it caused. Ensuring our customers’ details are accurately reflected is important to us, and we apologize for any distress this may have caused. Please be assured that your Yext service has now been canceled. If you have any further questions or require additional assistance, please contact our support team directly at [email protected] or via live chat at clixlo.com. We value your feedback and are committed to resolving any remaining issues. We appreciate your patience and understanding and thank you for giving us the opportunity to address your concerns. Best regards, Customer Support Team Clixlo

Reply from clixlo.comJul 27, 2024

Hi Shereese, Thank you so much for your fantastic review! 🌟 We truly value our customers and appreciate those like you who take the time to write an honest review of our software and your experience. It's important to note that while 95% of happy customers never leave a review, 95% of unhappy customers always do. This can sometimes skew the true user experience, so your positive feedback means a lot to us! If you need any help, our live chat support is available Monday to Friday from 9am to 5pm PST. We assist our 20,000 users daily with hundreds of tickets, and we would love to help you too. Additionally, our extensive knowledge base is available here with hundreds of help articles and over 225 video training tutorials. Thanks again! Your support and feedback inspire us to keep improving and providing the best tools for your business success. Best regards, Team Clixlo

Reply from clixlo.comJul 27, 2024

Hi, Thank you so much for your fantastic review! 🌟 We truly value our customers and appreciate those like you who take the time to write an honest review of our software and your experience. It's important to note that while 95% of happy customers never leave a review, 95% of unhappy customers always do. This can sometimes skew the true user experience, so your positive feedback means a lot to us! If you need any help, our live chat support is available Monday to Friday from 9am to 5pm PST. We assist our 20,000 users daily with hundreds of tickets, and we would love to help you too. Additionally, our extensive knowledge base is available here with hundreds of help articles and over 225 video training tutorials. Thanks again! Your support and feedback inspire us to keep improving and providing the best tools for your business success. Best regards, Team Clixlo

Reply from clixlo.comJul 14, 2024

Hi Norm, Thank you so much for your fantastic review! 🌟 We truly value our customers and appreciate those like you who take the time to write an honest review of our software and your experience. It's important to note that while 95% of happy customers never leave a review, 95% of unhappy customers always do. This can sometimes skew the true user experience, so your positive feedback means a lot to us! If you need any help, our live chat support is available Monday to Friday from 9am to 5pm PST. We assist our 20,000 users daily with hundreds of tickets, and we would love to help you too. Additionally, our extensive knowledge base is available here with hundreds of help articles and over 225 video training tutorials. Thanks again! Your support and feedback inspire us to keep improving and providing the best tools for your business success. Best regards, Team Clixlo