Closer Pets Reviews | Read Customer Reviews of closerpets.com

Closer Pets Reviews | Read Customer Reviews of closerpets.com

Closer Pets reviews

256 approved reviews, newest moderated first

Guest
Jun 4, 2023
Delvd in a timely manner
Delvd in a timely manner, in perfect condition. So glad you carry replacement part, however this cover's timer is different than original. Having trouble setting it correctly.
Reply from Closer PetsJun 5, 2023
Good afternoon Carole, Thank you for the positive review. I’m glad to hear that you’re happy with the delivery. I’m sorry to hear that you’re having issues. I would recommend emailing our customer service team on [email protected], who will be able to help! Best wishes, Aimee
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Zoraida Haibi F.
Jun 1, 2023
They had the exact product piece...
They had the exact product piece I needed for the make/model of the automatic cat feeder I had! The lids I had broke and they had exactly the ones I needed!! It was affordable and arrived within a reasonable amount of time.
Reply from Closer PetsJun 2, 2023
Good morning Zoraida, Thank you for the positive review. I'm very glad to hear that you found what you were looking for and that it arrived promptly! Best wishes, Aimee
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Steven A.
May 25, 2023
The filter element is poorly made
The filter element is poorly made. When you try to rinse it under a water faucet as required prior to use, it completely falls apart.
Reply from Closer PetsJul 21, 2023
Good afternoon Steven, I'm sorry to hear that you have experienced issues with your filter cartridge. This is very unusual and so we believe it may be that the filter is damaged. If you could please email our customer service team on [email protected] with your name and address details, we will arrange a replacement to be sent out to you. Best wishes, Aimee
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Richard C.
May 10, 2023
Quick reply with a solution
Quick reply to my question, with a solution. Ordered replacement part and installed. Great experience. Quality product.
Reply from Closer PetsMay 11, 2023
Good morning Richard, Thank you for leaving us a positive review. I'm glad to hear that you had a positive experience with our customer service team and that you're happy with the replacement parts! Best wishes, Aimee
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jessie D.
May 10, 2023
I couldn't believe how fast my order…
I couldn't believe how fast my order for the filters for my cat's water fountain appeared at my door. Closer Pets deserves five stars for the fountain, as well. My cat loves drinking from it and it is easy to clean--nice and simple.
Reply from Closer PetsMay 10, 2023
Good morning Jessie, Thank you for the glowing review! I'm thrilled to hear that you had a swift delivery and that you and your cat are enjoying the new water fountain! Best wishes, Aimee
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Gary H.
May 9, 2023
Item was as shown and delivered quickly
Item was as shown and delivered quickly
Reply from Closer PetsMay 10, 2023
Good morning Gary, Thank you for taking the time to write us a positive review. I'm glad to hear that you were happy with your delivery and your purchase was as expected! Best wishes, Aimee
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Michelle R.
May 8, 2023
Cat was scared of it
My cat was so scared of the opening and closing of the sections that she would rarely use it. I tried for three days and she just got more & more scared until she wouldn't touch it at all. And without a voice recorder on it, I had a hard time getting her to know it was open when it was time for a meal. Would have loved the voice option on this. Thank you!
Reply from Closer PetsMay 9, 2023
Good afternoon Michelle, Thank you for the feedback on the C500 Automatic Feeder. We have several tips to help cats become more comfortable with the automated feeders, such as using their favourite treats. We would recommend leaving the lid of the feeder off and putting a treat in the bowl for them to take, then putting a treat near the feeder with the lid on so they get used to it being there. Once they’re happy to do that, you can then put a treat in the bowl while it is already open/visible for them to take. Finally, time it to open and reveal a treat while you are with the cat so they start to associate the feeder with receiving food. For any further assistance, I recommend contacting our support team on [email protected]. Best wishes, Aimee
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David H.
May 6, 2023
The item was good just over priced
The item was good just over priced
Reply from Closer PetsMay 9, 2023
Good afternoon David, Thank you for taking the time to write us a positive review. I’m glad to hear that you’re happy with your purchases and I’ll pass on the pricing feedback to the team. Best wishes, Aimee
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