Excellent
Based on 256 reviews
Closer Pets4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
DURGA
The cat door came very quickly and was relatively easy to install.
Reply from Closer PetsDec 12, 2022
Hi there, We appreciate your feedback. We're so glad your cat door arrived quickly. We hope your cat(s) enjoy using it! Best wishes, Tasia-Lea.
Janet H.
I really like the product, but on 3 occasions one chamber didn't open. I've been turning the timer dial in a clockwise direction. Maybe I have a lemon?
Reply from Closer PetsDec 12, 2022
Hi Janet, Thank you for taking the time to leave this review. We're sorry to hear you've been having issues with this product. For any troubleshooting issues, please contact our service team on 800-725-4333. Best wishes, Tasia-Lea.
James C.
Great follow-up qnd communication
Reply from Closer PetsNov 23, 2022
Hi James, Thank you for taking the time to write this review! We're so glad our customer service team could help with your enquiries! Best wishes, Tasia-Lea.
Blue M.
Easy to find specific reviews on the Automated feeder
Reply from Closer PetsNov 11, 2022
Hi there, Thanks for your review and I'm pleased you were able to find the information you needed on our feeder! Best wishes, Sarah
Bea
The Cat Mate is a superb product: it combines excellent performance and ease of use with sleek design. Prior to discovering Cat Mate, I purchased an automated feeder made by another company. It was clunky, noisy and space-demanding. More importantly, although it cost quite a bit more than the Cat Mate, the quality was terrible: it fed unreliably and failed completely within six months. Customer service from the company was non-existent and the warranty was not honored. By contrast, the customer service provided by Closer Pets is stellar. A customer service rep responded to a question about a since-eradicated programming glitch within hours and it took only days for the company to replace ice packs that began to leak after two+ years of use, easily honoring the excellent three-year warranty on the Cat Mate. I also appreciate that replacement components are easily available, should there be a need post-warranty. During interactions with the company, the kindness, expertise, efficiency and clear commitment to customer satisfaction of the Closer Pets folks struck me as both memorable and refreshing. Great people, great product, great interactions, all of them rare in these days of quick commerce. I am immensely grateful.
Reply from Closer PetsNov 4, 2022
Hi Bea, Thanks so much for leaving us such a detailed, positive review! We pride ourselves on designing high-quality, durable products that have both pets and owners in mind, so I'm pleased to hear our automated feeder ticks all the boxes for you. As you know, your feedback has already been shared with our customer service team, but thank you again for your kind words. We look forward to supporting you in future purchases! Best wishes, Sarah
Louis W.
Seems your one click,rather 3 clicks for 1/4 cup is incorrect am 2 clicks, and the 5 pm meal 1 click, hope this doesn’t create a problem in the 30 day period…
Reply from Closer PetsNov 4, 2022
Hi Louis, Thanks for your review. The quantity will depend on the food being used, and different sized dry food kibble will produce different volumes. We therefore recommend testing the amount of food dispensed and then to make adjustments to fit your individual needs. If you have any further questions, please don't hesitate to contact our customer service team at [email protected] and they will be happy to help. Best wishes, Sarah
Gabrielle L.
We got the 4000 litre per hour pond pump (449). It seems to work really well on very little electricity - 47 watts. We're astonished. The first pump we got (from another supplier) used 500 watts and worked too fast, so the UV filter didn't have time to kill algae. The second pump (from another supplier) was lower-rated and allowed the UV to work, but died after 6 weeks, because it was really only designed to empty ponds, not to be used long term. After quite a lot of Web research, we found Closer Pets and are delighted with the 449 Pump. Our pond is getting cleaner every day and we're using a fraction of the electricity.
Reply from Closer PetsOct 31, 2022
Hi Gabrielle, Thanks so much for this review and I'm pleased to hear you're happy with your new pond pump! We design our pond products with both owners and pets in mind, so aim to deliver the highest quality output without draining your power - especially in times like these when energy bills are so high! Best wishes, Sarah
Heidi C.
The products arrived quickly and in good order. I will order from you again when it’s time.
Reply from Closer PetsNov 3, 2022
Hi Heidi, I'm glad you were happy with your service, and I'm thrilled to hear you'll be coming back soon! Best wishes, Sarah
