CloudbedsReviews of cloudbeds.com

cata es muy buena explicando, todas mis dudas las despejó, el sistema es mucho más fácil y sobretodo super organizado, estoy muy contenta con el servicio

Mi experiencia con Cloudbeds fue muy enriquecedora de la mano de Catalina Uribe. Muy atenta a mis preguntas, tiene una muy buena forma de enseñar y además es muy amable.

Overall a fantastic interaction and relationship with the Cloudbeds Product and Installation team. Very, very happy with the service, speed and responsiveness of the team and my assigned Instal specialist, Catalina

Good PMS platform. Major downsides are the constant upselling of additional features that you’d expect to be included for the price. The after sales team and support team are impossible to get hold of. The new AI chatbot wastes so much time.

So they have put my account on hold without any information. My account was set up on autopay, and never knew that last month the payments of $ 30 was not processed. I am trying to speak to someone about the account and no place to call.

Working with our Cloudbeds onboarding coach, Cata, has been an absolute game-changer. From day one, she demonstrated not only deep knowledge of the platform but also a genuine commitment to our success. Every session was clear, well-structured, and tailored to our unique needs — no cookie-cutter approach here. What really stood out was her patience and attention to detail. She took the time to answer every question (no matter how small), and made sure we felt confident every step of the way. Her positivity, professionalism, and responsiveness made the entire onboarding process smooth and — dare I say — enjoyable! We’ve onboarded five to six properties together, and each time, she provided the same exceptional level of support, ensuring a seamless transition. Thanks to her guidance, we were up and running faster than expected, and we’re already seeing the benefits. If every support experience were like this, the hospitality tech world would be a much easier place to navigate. Huge thanks to our coach — you made a big difference!

Catalina Uribe fue increible.

I’ve used Cloudbeds for three years now. We are having a serious issue with the program randomly under charging guests, And then overcharging some others. Up to $100 either way. It’s been three weeks and I no longer can quote a price or make a reservation. All communication with Tech Support has to be via email. Or a completely useless chat Bot. The problem is rather complex. I’ve pleaded via email for a phone call so I can talk with them about it — Maybe even get a workaround while they fix the problem. I am losing hundreds of dollars and multiple hours a day. No calls, and from what I can tell, no solution to the problem is in sight. I am beyond frustrated. We are gearing up to our busy season and at this point in time, I am looking for an alternative software company. I can’t imagine switching at this time of year, but the lack of communication, the severity of the problem, and the lack of a solution is worse.