Great
Based on 519 reviews
Cloudbeds4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
519 approved reviews, newest moderated first
Desert Riviera Hotel Front D.
We were having trouble with our login and we emailed the support team, within minutes Tomás D. responded and quickly resolved our issue.
Reply from CloudbedsJul 10, 2024
Hi Desert Riviera Hotel Front Des, Thank you for taking the time to share your feedback about how Tomás was able to help resolve the issue efficiently and quickly. We appreciate it!
Ivana
Respuesta rápida, precisa y detallada. Equipo de soporte muy amable.
Reply from CloudbedsJul 4, 2024
Hola Ivana, Gracias por tomarte el tiempo de calificar al equipo de soporte de Cloudbeds y la manera en que brindamos respuestas rápidas, precisas y detalladas. ¡Lo apreciamos mucho!
florida G.
Llevo trabajando con ellos 2 años (regento un Glamping de 6 cabañas) El channel manager está muy bien, así como la parte de la facturación y el reporte policial en España muy útil No me gusta la pasarela de pago, en la que pone mensajes confusos para los huéspedes haciendo así que a veces reserven por otros medios. El calendario empieza por domingo en vez de lunes a pesar de haber pedido varias veces el cambio, creando muchas reservas erróneas. Y no facturan por las tasas que se llevan ellos de comisiones por su plataforma de pago quedando ese dinero sin ser ganancia y teniendo que acarrearlo como tal por no poder deducirlo como gasto con la factura
Reply from CloudbedsAug 7, 2024
Hola Florida Glamp, Gracias por tomarte el tiempo de compartir tus comentarios. Alguien de nuestro equipo de liderazgo se ha puesto en contacto contigo y estará encantado de hablar. Cloudbeds
Neljonh P.
Denis gave me a great help connecting my OTA
Reply from CloudbedsJun 4, 2024
Hi Neljonh Poria, Thank you for taking the time to share your feedback about Denis. We appreciate it!
Mr Nicholas S.
Exceptional 24 hour support, had some recent issues with mapping to booking.com (Korina B) spotted the problems quickly and had them rectified with ease. All back up and running and really happy with the service as always.
Reply from CloudbedsJun 4, 2024
Hi Mr Nicholas Stanford, Thank you for taking the time to share your feedback about our 24 hour support. We appreciate it!
Reca Resort Events P.
Help me on everything.
Reply from CloudbedsJun 4, 2024
Hi Reca Resort Events Place, Thank you for taking the time to share your feedback about our support. We appreciate it!
Gabriel S.
Great and fast customer support.
Reply from CloudbedsJun 4, 2024
Hi Gabriel Szalai, Thank you for taking the time to share your feedback about our customer support. We appreciate it!
Diana V.
I am very thankful with Cloudbeds, I was honestly going crazy trying to make the operations work by myself in different platforms until I found Cloudbeds. Their customer service has been amazing since day one, I contact them on the chat and they reply super quickly and give a proper follow up when needed. Congratulations and continue with such an outstanding service!
Reply from CloudbedsMay 27, 2024
Hi Diana Vargas, Thank you for taking the time to share your feedback about Cloudbeds outstanding service. We appreciate it!
