CloudbedsReviews of cloudbeds.com

Le PMS est facile d'utilisation et très claire. Le support de Cloudbeds est TOP! Ils répondent très rapidement et comprennent très bien nos besoins. Un grand merci à toute l'équipe de Cloudbeds!

Very professional service! I first got to know and use Cloudbeds couple of years ago, and recently I've been pleasantly surprised to find out how much their offer improved since then. They've answered to all my questions and gave me all the support I needed.

Great to use, highly intuitive and easy to train on. Consolidating our PMS and channel manager fees into one has made a huge difference, not only to our expenses but how we manage our inventory and yielding. Highly recommend.

We researched a number of cloud-based property management systems and Cloudbeds was our favorite. Our team uses on laptops, mobile devices, or on property at the front desk- it's so convenient! After 8 months on this platform, we are so happy with the features, ongoing updates, customer service, and no-frills functionality.

You can't go wrong with Cloudbeds. We own a group of small hotels and one by one switched all of them into cloudbeds in the last 2 years. The interphase is intuitive making the training time very efficient, the functions are concise (without unnecessary fluff), they continue to innovate and stay updated, the support team is great and they are fairly priced. What more can you ask for?

I love it. So easy to use!

I looked hard and long at Cloudbeds and other alternatives to migrate my PMS/Booking Engine and Channel Manager in order to meet two critical goals: (1) Move my rates to an occupancy based model (and being able to distribute those to OTAs) and (2) connectivity to Google Hotel Ads. Unfortunately during the Sales process I was incorrectly informed that both those goals can be met (I have to disclose I was pursuing a iFrame integration as linking out to an external url just doesn’t make for a cohesive user experience). So, I had to find out the long and hard way after having invested countless days on the configuration and implementation of Cloudbeds that the system is not supporting these key requirements. Beyond that the system is incredibly complicated and user unfriendly. There are countless processes that haven’t been thought through and the product is miles away from living up to its claim to automate routine processes for hoteliers. Judging from the backlog of bugs fix and feature requests it would seem Development spend is extremely backlogged (we are talking ˜4 years or so).

After 9 months using the software, I get a bug quiet annoying, repported it, within nearly two month, nobody work on it : support just tried to win some time to get you do some more tests or accuse any third parties instead of fixing something obvious. The same goes for my account manager : after getting a good relationship with the first one (who also sold me the software, I get a new one. It took more than 3 weeks to reach her over the phone and she's totally useless : just hide behind other team instead of helping you. Looks like they're much better to get you as a new customer than to support you.