Reply from Colorado BotanicalsJan 20, 2022
Hi Brooke, we're very sorry this has happened to you. We promise this was not intentional. We would never ignore any customer for any reason. We've recently moved our support system and phone system to a new, much more advanced company. Due to that, the new system was not correctly set up, and we've had issues that we were not aware of. However, after your case, we realized something was wrong, and we've spoken with the support system company and resolved the issue that was causing this issue.
Regarding your order, the tracking number shows that it was delivered to you on January 4th, but for some reason, you've said you didn't receive the package, so Miro, whom you spoke with last week, shipped out another package to you.
Again, we're truly sorry about this. We hope you understand this was not in any way intentional. We care about customer satisfaction very much, and why we offer 60-days free returns on any orders, which is unheard of in the supplement industry.
If you have any questions or need assistance, please don't hesitate to contact us. We've resolved all the issues with the new support system, so we promise this won't occur again.