Colorado BotanicalsReviews of cobocbd.com

Reply from Colorado BotanicalsJul 1, 2021

Hi Casey, thank you for your feedback. We appreciate the positive feedback about our company, and we're thrilled to hear they are effective for your son! Regarding our gummies, we are currently working with our formulation partner to develop a newer version of our current gummies that would improve the gummy quality. The issue with these current gummies is that we were very strict on the quality and type of ingredients we use. We didn't use any preservatives or unhealthy ingredients in our gummies because we're all about improving people's health. The new gummies will still follow our strict guidelines but will have minor changes to solve all these issues. If you have any questions or anything else we can help you with, please don't hesitate to reach out to us by our live chat, calling us at (800) 563-0187, or email us at [email protected].

Reply from Colorado BotanicalsJun 29, 2021

Hi Elisia, thank you for your feedback. We obviously do ship from Colorado, but some orders get shipped out from California as well, and we plan on having a fulfillment center somewhere on the East coast to plan for the future of shipping and delivery. This is not uncommon for companies to have different fulfillment centers. The reason for the shipping costs, which is a flat fee for everyone with an order under $74, is because we ship with UPS now instead of USPS. The costs are much higher than it was with USPS. We used to ship with USPS, but about 3 months ago, many orders took weeks for our customers to get, and most of them, USPS has lost. We had to reship many orders to customers, which we had no problem doing. However, it became frustrating to see many unhappy customers, and customer satisfaction is crucial to us. So we decided to completely move away despite the higher shipping costs for us. This also forced us to charge a flat fee. We were able to look up your order, and you chose the UPS 4-5 Business Day Shipping option, which the 5th day is today, but your order will be delivered to you tomorrow if you look up the tracking number. We truly apologize for being one day late. Last week, we had an increase in orders that we never anticipated, but we're in the process of expanding, so this doesn't occur. We're trying our best to get these orders out, but we're humans at the end of the day. We're sad to hear that you won't come back to us, but we hope you give our products a try because we are beyond confident that our product quality exceeds the vast majority of other brands, if not the best in the world. Here are two great blog posts explaining the difference between CBD quality and another on the importance of the Entourage Effect. https://cobocbd.com/best-cbd-oil/ https://cobocbd.com/cbd-entourage-effect/ If you have any questions at all, please don't hesitate to reach out to us! You may call us at (800) 563-0187, contact us through our Live Chat, or send an email to [email protected].

Reply from Colorado BotanicalsJun 28, 2021

Hi Lynda, we're thrilled to hear you love our product, and we appreciate you leaving your feedback. Regarding the shipping delay, we truly apologize for that. I hope you understand that it's completely out of our hands or control once we drop it off at USPS or even any shipping carrier.  For some reason, USPS became extremely unreliable about two to three months ago, where many of our shipments would not track, and we had no idea of what's going on or where they exactly were. It just seemed as if we printed the label and didn't drop it off at USPS when you looked at the tracking when in fact, we did.  We finally decided to switch over to UPS around four weeks ago. The shipping costs are higher than what we had to pay to USPS, but all our shipments are back to being delivered on time and even earlier at times, which is more important to us.  We promise there will never be any delays with shipments like we experienced before switching to UPS.  If you have any questions or need assistance, please don't hesitate to reach out to us!