Reply from Colorado BotanicalsAug 23, 2024
Hi Alicia, we wish you had contacted us before leaving a review because we would have reshipped your order if we had known it had not been tracking this long.
I'm checking our emails. I see you emailed us this morning, but we were not able to respond today because of the number of emails, phone calls, and live chat messages we've been getting.
In the future, please call us at (800) 563-0187 for immediate response or message us on our Live Chat, which we respond to within 2-3 minutes at most. That is the fastest way to reach us.
Regarding your shipment, we did have a delay for a week because we received so many orders that we did not anticipate, but upon checking the tracking number, it shows the USPS driver picked up your order (please check the tracking and you will see it says "Shipment Received"). Unfortunately, once it gets picked up, we have no control over what happens after. However, that does not mean we would blame USPS to avoid re-shipping orders or taking care of our customers. Customer satisfaction is extremely important to us.
We will investigate this first thing tomorrow to find out what happened and get another package shipped immediately.
Again, we're really sorry about the frustration this has caused you. You should not have waited this long to contact us. We'll be in touch with you tomorrow. We hope you have a great night.