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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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4.1

Great

Based on 4,546 reviews

Cool Frames4.1

Reviews4,546 About Contact

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Rating breakdown

5 star67%
4 star8%
3 star4%
2 star4%
1 star17%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Folks Told: 2026

Contact & location

(888) 293-4755
coolframes.com
sales@coolframes.com
2907 Ocean AvenueBrooklyn, NY 11235

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 34% of reviews.
Most recent review: October 2026.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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Rachelle
Feb 13, 2023
I accidentally ordered kids frames for…
I accidentally ordered kids frames for myself. Customer service was amazing and was able to get me an adult pair within a week! Very happy!
Report
ADEBISI A.
Feb 13, 2023
Professionalism and on time delivery
Professionalism and on time delivery
Report
Douglas A M.
Feb 13, 2023
I provided a two star only because I…
I provided a two star only because I have not received my glasses yet?
Report
christina S.
Feb 13, 2023
Bad client service!
Bad client service!
Report
Matthew A.
Feb 13, 2023
Love the frames and glasses
Love the frames and glasses. They are great and had great service as well.
Report
Shamille S.
Feb 13, 2023
Looooooove my glasses
Looooooove my glasses
Report
Pedro H.
Feb 12, 2023
I ordered to pair of glasses and only…
I ordered to pair of glasses and only one was shipped in the delivery box but the invoice had both pairs on it. One is missing.
Report
Anthony J.
Feb 11, 2023
The frame does not look the same as the…
The frame does not look the same as the image on the website. The one I chose shows a Cartier etched on the arm. The glasses I received doesn’t have the etching.
Report

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