Great
Based on 4,546 reviews
Cool Frames4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Sallie G.
My address was not on my package. My local post office was awesome.
Reply from Cool FramesDec 9, 2022
Thanks so much for the review! We appreciate you being a customer. We are so sorry for the glitch with shipping but are so happy to hear the post office helped out. We hope you appreciate your glasses. Take care, Ashley C. CoolFrames.com
djdrd
Shopping with you guys was a simple, painless process, & the main thing is that you had my desired frames in stock, and at a great price. I would have given 5 stars except the lenses were a little dirty around the edges when I 1st tried them on.
Reply from Cool FramesDec 9, 2022
Thanks so much for the review! We appreciate your business. Sorry for the inconvenience. We're happy you received them and like them. We hope to work with you in the future. Take care, Ashley C. CoolFrames.com
Helen O.
The frames were exactly what I expected. My son destroyed his frames, and CoolFrames made it easy to replace and is an inexpensive alternate. I will order again for any future needs. Customer service was also prompt in answering any of my inquiries.
Reply from Cool FramesDec 9, 2022
Thanks so much for the review! We appreciate your business. Take care, Ashley C. CoolFrames.com
Darryl V.
I would definitely buy again ... Very fast and efficient shipping
Reply from Cool FramesDec 9, 2022
Thanks so much for the review! We appreciate your business. We'll be here when you're ready and look forward to working with you again! Take care, Ashley C. CoolFrames.com
Ancient V.
Very impressed with the excellent service and price. I’ll be back
Reply from Cool FramesDec 9, 2022
Thanks so much for the review! We appreciate your business. Come back again! Take care, Ashley C. CoolFrames.com
Tara
Designer glasses at amazing prices. Fast shipping. Easy to upload prescription rather than myself entering data that may be incorrect.
Reply from Cool FramesDec 9, 2022
Thanks so much for the review! We appreciate your business. Take care, Ashley C. CoolFrames.com
KQ
The communication, the personal calls on update about my item and the product was amazing couldn't have asked for better situation. Will be back for more!
Reply from Cool FramesDec 9, 2022
Thanks so much for the review! We appreciate your business. So happy that you liked your item and that we were able to assist you with your purchase. We look forward to working with you in the future. Take care, Ashley C. CoolFrames.com
Michelle G.
I like the color of the frames. However, they're smaller than I would like.
Reply from Cool FramesDec 9, 2022
Thanks so much for the review! We appreciate your business. So sorry they're smaller than you expected. If you'd like to exchange them, or return them, please feel free to contact us. I can be reached at [email protected]. Take care, Ashley C. CoolFrames.com
