Great
Based on 4,546 reviews
Cool Frames4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Marlene Van der H.
Frames were good quality and arrived quickly (even by regular mail) to northern Ontario. Nice to have such a selection.
Reply from Cool FramesDec 9, 2022
Thanks so much for the review! We appreciate your business. Take care, Ashley C. CoolFrames.com
Debbie P.
Cool Frames went above and beyond to accommodate by order of discontinued frame. My puppy had chewed the arms of my great-looking glasses and I couldn’t replace them. Cool Frames reached out to overseas suppliers and was able to obtain the frame I needed. Kudos to all! You have made my day. 👏🏻👏🏻👏🏻
Reply from Cool FramesDec 4, 2022
We're so happy to hear we could help! Thank you for your order and kind review. We appreciate you being a customer. Take care and happy holidays, Ashley C. CoolFrames.com
Joel M.
Well this is the second pair of glasses. First pair was just a match to a pair of frames i had that broke. they had the exact match, just had to pop in the old lenses. the new pair of frames and lens, are GREAT !!!!!! Love them. All of you that read this, buy from them. you won't regret it.You will be saving a lot of money thru them . i will be buying another pair in the new year .
Reply from Cool FramesDec 4, 2022
Thank you for the kind review! We appreciate your business. We're happy to hear you're happy. Take care and happy holidays, Ashley C. CoolFrames.com
Joseph D.
I don't know where to begin but the fact I started my order a month ago and still do not have a tracking number for my order is crazy. I started my order Nov 2nd
Reply from Cool FramesDec 4, 2022
We apologize for any delay, but your item was delivered on 12/2.
Brenda S.
I was so impressed with my first experience with Cool Frames. Navigating the site was easy and a beautiful selection.A bonus was with sale prices!
Reply from Cool FramesDec 4, 2022
Thank you for the kind review and we are grateful for your business. We hope you enjoy your eyeglasses. Take care and Happy Holidays, Ashley C. CoolFrames.com
Olyk
No tracking number provided for my package which apparently shipped last week.
Reply from Cool FramesDec 4, 2022
So sorry if you didn't receive the email with your shipping confirmation and tracking information. Please make sure you check your spam folder, just in case. I do see that on 11/29/2022 your order was delivered. Let me know if I can be of any further assistance to you. Thank you for your order. We hope to work with you again in the future. Happy Holidays, Ashley C. CoolFrames.com
Judith C.
Everything is perfect.
Reply from Cool FramesDec 4, 2022
Great! So happy to hear this. Thank you for your order and kind review. Happy Holidays, Ashley C. CoolFrames.com
Johnstone M.
today I get my eyeglass frame, it is great and pretty. Thanks a lot
Reply from Cool FramesDec 4, 2022
We're so happy to hear this. Thank you for being a customer. We appreciate you and look forward to working with you again in the future. Happy Holidays, Ashley C. CoolFrames.com
