David W.
Cool Frames Not So Cool
Ordered three pairs of frames with magnetic sunglasses. First two broke easily. Third and final set arrived a few weeks ago and unfortunately one of the sunglasses lenses fell out two days later. Again unfortunately CoolFrames was not interested in replacing the sunglasses. They said the manufacturer did not offer a warranty. Needless to say, next time we buy our frames elsewhere.
Reply from Cool FramesDec 9, 2021
If the product is damaged due to any manufacturer defects please return it to my attention and i will do my best to replace. Lee W. Ext 506 Update 8/15/2022: I contacted the customer to try and make things right with him. He unfortunately did not allow us to try and fix the situation and also refused to speak with us any further.



