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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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4.1

Great

Based on 4,546 reviews

Cool Frames4.1

Reviews4,546 About Contact

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Rating breakdown

5 star67%
4 star8%
3 star4%
2 star4%
1 star17%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Folks Told: 2026

Contact & location

(888) 293-4755
coolframes.com
sales@coolframes.com
2907 Ocean AvenueBrooklyn, NY 11235

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 34% of reviews.
Most recent review: October 2026.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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Robert W.
Nov 8, 2021
Glasses were perfectly done.
Glasses were perfectly done.
Reply from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Report
TNol
Nov 8, 2021
Just what I wanted!!
Just what I wanted!!
Reply from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Report
Chris C.
Nov 8, 2021
Cool Frames are great and I am very…
Cool Frames are great and I am very happy with the product...Chris
Reply from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Report
Samad S.
Nov 7, 2021
I was sold a frame at a higher price
I was sold a frame at a higher price. The order was delivered to me late. The quality of the frame was different than what CoolFrames had stated on its website. When asking for compensation or return, it was refused. So instead, I was pushed to pay 20% of the selling price if I wanted to return. I do not recommend CoolFrames. Other competitors have a better price, much better customer satisfaction. Looking at CoolFrame's about us section, this company claimed that 100% customer satisfaction is guaranteed, but it is not valid.
Reply from Cool FramesNov 16, 2021
thank you for your order, the frame price is $100 CAD and that is what you paid, the frame is manufactured by Kering group and is of top quality and has a warranty of 1 year. We are not responsible for other sites and their prices nor their authenticity on this brand. Our policy is a restocking fee on items returned to us without exchange. traveling to Canada from the US has been difficult for both FedEx and UPS since for the past year due to the border closings. Lee W.
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Tim E.
Oct 30, 2021
Great service
Great service
Reply from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Report
Thompson
Oct 28, 2021
Great Price and fast delivery
Great Price and fast delivery
Reply from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Report
K. A.
Oct 25, 2021
Very responsive and timely
Very responsive and timely. Glasses work well.
Reply from Cool FramesNov 12, 2021
Thank you very much for the order and review. hope to do business with you in the future. Lee W.
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Laure
Oct 25, 2021
My eye care center wanted a lot more…
My eye care center wanted a lot more for my frames, only $100 on this site!!
Reply from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Report

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