Cool FramesReviews of coolframes.com

I understand there are supply side issues. But waiting 4 weeks for an item when being told they will ship out in a few days, multiple times, is a bit much. Just tell the customer it will take weeks upfront. Communication was fine until .. I started asking to cancel the order .. I got no response for 12 days. And then I got an email that the items were being shipped out. Customer Service was about as poor as I've experienced in awhile. I hope they will honour their own return policy

Very good service .I received my glasses this morning and are brilliant no adjustments. Fit very good .I'm very happy with coolframes .would use again .

Frames arrived even sooner than expected. Excellent service and communications throughout.

I bought my glasses in Aug spent almost 200 bucks. Because I wanted the frames and they were cheaper then my eye place here in slc. It's now Sept 17 and nothing. You won't even answer your phones saying your closed when your not supposed to be. . Please I'd like my glasses or my money back..

I ordered glasses 2 weeks ago and even now the order is still being processed. I tried calling during the business hours that THEY posted on the website and the number does not work. Any positive reviews are likely fake. If you're looking for budget glasses , just save your money this site it fake

Great service i paid $180 on a optical around my house for a frame and I bought the same exact frame for $69 on Coolframe.com When I placed the order I picked the wrong size and I didn’t find out till I got my order deliver in like 5 days after placing my order and I called customer service to make an exchange and they were great I got the replacement in less than a week after I sent the frames back. I’m so happy with this website they just saved about $200

I am very happy with the excellent customer service!

I just received my Equinox eyeglasses and couldn't be happier! I had been wearing a pair of the same frames for several years and unfortunately dropped them and they broke. I went ahead and purchased glasses from another online company and was not happy with them at all--no matter what I did they kept slipping off my nose. I can't tell you how thrilled I was when I found the Equinox frames at Cool Frames...and at an excellent price! Delivery was quick and I finally have glasses that stay on my face. From now on, I'll be buying all of my glasses at Cool Frames. Thanks so much! Lynda