Cool FramesReviews of coolframes.com

I’ve been since November when I bought my lenses having to send them back already for the 4th time because they keep doing the prescription wrong. I had good experience in the past but now I think that the good luck I had it was one time thing with coolframes

Read carefully the return policy! There is no way you will get a 100% refund!! Very very disappointed! Low customer service.

I received my frame and it was faulty. Very loose. Waiting for a the replacement. Still haven't received it. We'll see how long it takes to receive it . The only reason 3 star because of the faulty frame. and they r charging me for shipping, John told me I didn't have to pay shipping as i couldn't print the label . I called another time and spoke to a girl who told me that I would have to pay for shipping. She was lacking customer. service skills.and was curt and not very nice. I didnt get her name, but I'm sure u can check who i spoke. with. I want to say her name was Danielle.(not sure) Either way, she needs to learn how to speak.to customers. John was super nice in this matter. Only speak to John if u need help w anything.

My package was never delivered and I was told to put in a claim for this package with fedex because cool frames couldn’t. I did. Months later still never received any solution. Been calling both fedex and cool frames weekly. Each company giving me the run around, one saying I have to call the next and the other saying the same. Then eton from cool frames seems annoyed and avoided my calls for weeks. As if I was a bother to him. I spent $1500 with cool frames. And that’s the kind of treatment I received. Still to this day I have received no solution and now I’ve been told to call my bank and make a claim. So unprofessional and very disappointed in something that could of been so simple. Now let’s see what the banks has to say four months later. Looks like I just lost $1500 with trusting cool frames and fedex with a package I spent my hard earned money on. Thanks a lot

I have purchased several eyeglasses from CoolFrames and every single order has been perfect, both in speed, communication and the item being exactly as ordered. I won't shop anywhere else. Plus, they always have the lowest price out there.

Challenging return/exchange process and communications. I purchased a frame, and decided to return it for a refund. The process was initiated on the same day as the frame was delivered. According to USPS tracking the return package was delivered a few days later (March 4). I have sent over 10 emails asking for an update on the refund, and each time I received a different reason why the refund could not be processed. After 10 days (March 15) I was told the package had not been received, which is odd based on the USPS delivery confirmation from March 4. I don't know what happened. Eventually, coolframes.com did process the refund (the above post might have helped), so I assume they retrieved the return package. Therefore, I increased the store rating from 1 to 3 stars. Note: for full disclosure, the initial delivery of the frame was fine, on time, and the correct product.

I was worried when I read some negative reviews but I thought hey great price why not. I am so glad I did. These glasses are awesome. Not a scratch on them. I am Canadian so I was worried about quality and shipping but I would have to say I would definitely recommend them

When I broke my glasses, I had to get replacement glasses ASAP because I can't make a living without them. Once I retrieved my prescription, I Google searched gx by Gwen Stefani frames(because I wanted the same frames I had) and CoolFrames.com popped up. The process was easy, affordable and FAST! My glasses arrived yesterday and they are perfect! I will never buy my Eyewear any place else and you shouldn't either!