Cool FramesReviews of coolframes.com

I have ordered three pairs of reading glasses from CoolFrames.com and each experience has been great. Great communication and no issues. Very fast shipping, as well. Based on my experience, I would highly recommend them.

Do not buy from this company. They are a tiny backstreet opticians in Brooklyn NY, USA, not a reputable retailer of glasses, despite how their website looks, and despite the web address. I paid almost £1500 for a pair of Cartier glasses and they sent me FAKES. It took me a month to get my money back through PayPal, after taking the glasses to Cartier themselves, who confirmed they were copies and not the real deal. I'm still chasing the £250 import fees from HMRC. The lenses were also exceptionally poor quality. Thank god for Paypal! They may be an authorised Cartier Dealer, but they send out FAKES. Type "Cool Frames Fake" in to google and read the hundreds of bad reviews for yourself. Reply: My problem is that you sent me bogus glasses for £1500 and thought you could get away with it because you're across the Atlantic. You are fraudsters and scammers and nothing more. I can assure you that the glasses are poor quality fakes and I've seen better sold on beaches in Spain. I hope your business goes bust. There's also no such thing as a "Paypal Authorised Dealer" Yet more BS from your BS company. Cartier themselves have said they are BOGUS frames.

I order a frame and lenses. I filled in my prescription details and It took over 30 days to arrive which was past the ten days they advertise on their website and then I was unable to use them because the lenses were incorrect. They refused to issue a refund so I end up buying lenses again locally.

Absolutely positive experience. The glasses were delivered on schedule. I bought the Realtree Max 5 R425 (size 59) and find them extremely comfortable. I recommend them if you find normal glasses a little too tight.

First order was lost in shipment, not coolframes fault. Second time order arrived quickly and the frames were perfect as advertised. I saved about $75 purchasing them from the website.

I had ordered a pair of Scojo reading glasses that arrived in a spectacle case with the lenses unmounted and packed separately! Coolframes were unapologetic and unresponsive,despite 2 phone calls and 5 e-mails that included requested photos x2.They denied any responsibility,attributing the loose lenses to "shipping damage" in transit...this despite the fact that the lenses were lying loose in the shipping box and not in the closed spectacle case with the frames! They offered me either a $5.00 refund on the lenses,or a "free repair"as long as i was willing to pay $24.00 for return and back international shipping to canada! They refused to accept responsibility for their obviously deficient quality control,and showed no interest in satisfying me as a customer.Despite their "glossy" website,they appear to operate out of a storefront in Brooklyn.In view of their poor quality control and disinterest in customer satisfaction i would strongly recommend not dealing with them in the future.I am ,at present,disputing a portion of their charges with my credit card company.

I knew these were great frames because I had a pair made up last year. But my puppy took the opportunity to chew them up. So fast forward a year- I found them at Cool Frames for the best price and bought them. I do have vision insurance and was not given an option from Cool Frames to use my frame allowance for the purchase. This is the reason for 3 stars. Hoping to get reimbursed from my insurance company I call them and found that in buying frames "out of network", I am out of luck in getting any reimbursement. Please be sure to call your vision insurance first before buying frames online

Fast delivery and authentic product. I love it here !